Client support is a key component of customer satisfaction. Tyler’s Client Support Services are provided by in-house experts, resulting in a high level of customer satisfaction.

Tyler takes client support seriously. That’s why we continually measure our achievement, to maintain our excellent call-return rate… and ensure that all email and voice messages are returned promptly.

Tyler Client Support is divided into application-specific teams. The benefits are clear:

• Detailed, fast solutions
• A team of expert technicians trained in specific applications
• A designated team for OSDBA (Operating System / Database Administration) contract clients

A variety of resources are available to our clients, including:

• Secure Internet access to your desktop
• Phone and email support
• Client registration for email informational “groups”

Tyler provides a variety of help options based on specific products, including online help, product manuals, and a dynamic Knowledgebase. Please check with your Tyler sales rep to determine which option is offered for your specific applications.

Tyler records all client contacts in a Customer Relationship Management (CRM) system, tracking the history of each incident—including all pertinent incident, caller and resolution information.

Several of our products are supported through specific client management once a site transitions from implementation to the support phase. Client managers/customer care representatives are responsible for frontline call handling, client follow-up, and crisis management issues.