Technical Support Specialist

An Affirmative Action / Equal Opportunity Employer

Tyler is an Affirmative Action / Equal Opportunity Employer
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Technical Support Specialist

The Technical Support Specialist provides prompt, professional support to internal and external clients for Tyler's Versatrans software products.

Location

Latham, New York

Responsibilities

  • Provide telephone and e-mail support for customers and prioritize multiple issues effectively.
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
  • Maintain positive, professional relationships with internal and external clients
  • Must be able to work independently and as part of a team

Qualifications

  • Associate's Degree in Business, Computer Science or related field
  • 1-2 years' experience in customer service and/or technical support
  • Excellent verbal and written communication skills with the ability to work effectively with clients on technical and business issues
  • Computer skills using Windows operating systems
  • Familiar with hardware, software and network environments
  • Exposure to relational databases or SQL a plus

Posted Date

August 15, 2014

To Apply

Apply Online
Requisition Number: 46-14-187

 

 

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