City of Palm Beach Gardens, FL
Award Category: Operational Efficiency

With more than 500 employees, the City of Palm Beach Gardens in Florida must process hundreds of personnel actions every year. In fact, in 2009 the city processed approximately 600 personnel actions—all with manual approval and workflow processes. Until recently the city lacked the use of an approval queue system that could electronically process different types of personnel actions. Each action was manually typed on paper and coupled with necessary attachments, routed through the queue by inter-office mail or by foot, and finally entered into Eden Human Resources and filed in the associated employee personnel file. “If an action was not misplaced or stalled, the process took an average of three days to complete as the city government is split among multiple locations,” explained Niki Spencer, special projects coordinator.
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Gulf Coast Waste Disposal Authority, TX
Award Category: Organizational Productivity

For the Gulf Coast Waste Disposal Authority in Houston, Texas, the constant push for high quality standards in their use of technology, improvement of workflow processes and overall system benefits is a source of great pride. So when senior management expressed the desire to go paperless while increasing access to important data, Manager of Financial Services Jim Cooksey, Controller Bill Graves and Linda Anderson, Financial System Support, knew they had an opportunity to make improvements to their financial processes. “In our paper-driven environment the time and effort involved in completing a transaction was very lengthy and allowed for items to be lost in the shuffle,” explained Graves. This meant wasted resources and lost employee time.
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Thurston 9-1-1 Communications, WA
Award Category: Organizational Responsiveness

Like many public sector organizations across the country that are responding to a challenging economy, the Administration Board for the Thurston 9-1-1 Communications (TCOMM 911) Authority was looking for ways to cut costs as part of their 2010 budget process. After much research and consideration, the Board came to the decision that substantial savings could be realized if TCOMM 911 were an independent agency rather than a department within the Thurston County government.
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