In this busy world, Tyler understands the need for immediate, online options. Sometimes that’s the quickest and most effective way to gain information, training and insight from Tyler’s experienced personnel. That’s why we’ve made several services and contact options available over the Internet.

Contact a Tyler sales representative for more information on the available options.

Secure, Accessible and Effective
User Forums
Many of Tyler’s software solutions are supported by the ability to exchange information and discuss issues with other Tyler software users…because sharing information is often the best learning tool.

Crystal Reports Repository
Sharing Crystal reports with other users enables Tyler clients to learn from each other’s specific report formats and setup.

Knowledgebase
Find answers to a variety of standard and not-so-standard questions in Tyler’s enhanced knowledgebase. Information such as “how to” and processing steps can provide beneficial insight.

Video Tutorials
Watching online videos can help clients gain a better understanding of particular software and services…because sometimes seeing a process in action is worth a thousand words.

Contact Made Simple
In addition to our online services, online contact options are available from within the Tyler Web site:

• E-mail over the Internet, from the Client Tools section
• Registration for e-mail “groups” based on specific Tyler applications
• Various contact options for each of the Tyler support groups, including Documentation, OSDBA, Client Support, and so forth

Customer Relationship System
We maintain a secure issue-reporting process through our Customer Relationship Management (CRM) system, which tracks the history of each client’s service-related contacts with Tyler—and captures a variety of pertinent information including:

• Reporting person
• Time of call
• Priority of call
• Issue description