Transitioning from implementation to every-day functioning can be stressful. That’s why we offer Tyler Client Support. Each technician, analyst and manager is highly trained for solution- and application-specific teams—thus enabling them to focus on detailed support for each product. Why is this so important to our clients? The results speak for themselves:

• Industry-leading client retention
• Timely issue resolution
• Facilitation of product enhancements and changes for our clients
• Ongoing product investment with Tyler employees’ continuing education & training
• Online client education, reducing client costs & maintaining productivity
• Online help desk system
• E-mail support contacts

Tyler Help Desk
We understand how important Tyler solutions are to our clients. That’s why we provide help desks to guide you through any issues that you may encounter. We carefully identify, list and track support calls for most Tyler products. Our knowledgeable support staff can assist clients in a number of ways, including:

• Telephone support via a toll-free number
• Online via our Web site
• User forums and group training
• GoToAssist™ support assistance

Our Web site conveniently offers:

• Informational data libraries
• Tutorials
• How-to documentation
• Downloadable software updates
• Incident tracking

Tyler records all client contacts in a Customer Response Management (CRM) system. This system tracks the history of each incident, including the person calling, time of the call, priority of the call, problem description, support recommendations, client feedback, requests for development quotes and resolution.