Respond to your constituents with high-quality interactions.

Increase the quality of your jurisdiction’s customer service with iasWorld Respond, an add-on feature for your iasWorld CAMA system. Featuring integrated data, processes and messaging, this Web-based system gives you the power to proactively manage public requests for information.

iasWorld Respond features:

• A messaging framework to control client correspondence and workflow task assignments.
• Configuration flexibility for easy user management of e-mail correspondence.
• Event-driven notification and task queuing.
• A library of e-mail reply templates for answering common inquiries quickly, accurately and consistently.

With Respond, you can:

• Log, report and respond to events relating to property assessment accounts.
• Access past year records.
• Manage events or incidents initiated by phone, over the counter or via your jurisdiction’s website.
• Integrate with interactive voice response systems.
• Collaborate with third-party call centers.