Public Requests for Information
Respond to your constituents with high-quality interactions.
Increase the quality of your jurisdiction’s customer service with iasWorld Respond, an add-on feature for your iasWorld CAMA system. Featuring integrated data, processes and messaging, this Web-based system gives you the power to proactively manage public requests for information.
iasWorld Respond features:
- A messaging framework to control client correspondence and workflow task assignments.
- Configuration flexibility for easy user management of e-mail correspondence.
- Event-driven notification and task queuing.
- A library of e-mail reply templates for answering common inquiries quickly, accurately and consistently.
With Respond, you can:
- Log, report and respond to events relating to property assessment accounts.
- Access past year records.
- Manage events or incidents initiated by phone, over the counter or via your jurisdiction’s website.
- Integrate with interactive voice response systems.
- Collaborate with third-party call centers.