Empowering you at every turn.

At Tyler, we know it’s not enough to simply provide you best-in-class software solutions. In fact, for us, that’s just the beginning. The real measure of success is your ability to consistently realize the full power and benefits of our Eagle Product Suite.

And our team of experts is here at every turn to support you in that process. Not only are they highly trained and versed in our Eagle solutions — but many have also worked firsthand in the public sector prior to joining Tyler. With this deep level of understanding, we are here to help you maximize performance and minimize costs.

With an industry-leading client retention rate, our support services are all explicitly designed to meet three major metrics:

• Speed: In fact, our first-call resolution rate is under 10 minutes.
• Solutions: Our technicians aren’t here to simply record problems — rather we’re here to solve your issues — fast.
• Satisfaction: We believe every support experience should be smooth, which is why our technical support is delivered by in-house experts, trained to listen closely and answer clearly. Many are certified by the Help Desk Institute.

Support Service Options
For your convenience, we offer multiple channels for contacting support:

• Live, U.S.-based telephone support on our toll-free hotline.
• Web support, including robust online documentation.
• Go-To-Assist for direct, remote access to your system by support personnel.