Consistent solutions deliver consistent results.

When it comes to investing in your technology, it’s not enough to simply have a system in place. Maximizing the return on your investment means those solutions must perform consistently around the clock—and when you do need assistance, experts are here to support you. And at Tyler that’s exactly what we do.

For more than 30 years, we’ve worked with public sector clients just like you. Every day, our Eagle product team brings this proven experience—as well as the insight many of our team members gained by working firsthand in the public sector—to support you with a full range of technical services.

Application Availability and Disaster Recovery
In the event your business infrastructure is interrupted by a disaster, Tyler can have your critical processes up and running again within mere hours. If your entire community is affected by the disaster, Tyler will act as an Application Service Provider (ASP) for your Eagle applications, which means we will run your applications for you.

Systems Management Services
One of our most popular add-on services is also one of our most comprehensive and effective—delivering total IT support without the expense of additional IT services, staff or resources. Systems Management Services includes dedicated and proactive system monitoring to prevent and detect problems quickly, along with remote technical support to address any issues that still manage to crop up. Meanwhile, our expert in-house staff handles all database management administration, backup and support.

Systems Management Services include:

• System Monitoring—We respond to issues before they cause system downtime.
• Remote Technical Support—Support technicians can remotely access your computers, to solve IT issues directly and in real time.
• Database Administration—We handle all server updates, patches and maintenance from off-site.
• Data Backup—We ensure your data is always kept safe in the event of a system crash or data loss.
• System Maintenance—Our staff handles ongoing maintenance to ensure your systems are up to date for maximum efficiency.

Other Technical Services
Given your office’s specific goals and needs, additional technical services may be needed at times to configure your system. Therefore, Tyler offers as-needed technical services—customized to your unique requirements—to help you proactively address issues. For example, we can provide:

• Change management consulting
• Hardware consulting and purchase
• Technical consulting
• Business solution design
• Decentralization