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Technology with a Purpose

Solution driven, customer focused.

 

Meet the day-to-day challenges of your constituents while proactively maximizing the value of your system today — and over the long term. A true Windows® solution, Eden features all of the conveniences you’re used to — including drop-down menus, context-sensitive menus, radio buttons, toolbars, tabbed dialogue boxes and online documentation. Eden is specifically designed to deliver the best fit for each task.

  • Tyler role-based dashboard developed on the Microsoft® SharePoint® platform.
  • Dashboard Web Parts that proactively deliver integrated content to users are developed using Microsoft SQL Server® Reporting Services.
  • Data acquisition programs are written using the Microsoft .NET Framework
  • CodeGear™ RAD Studio is used to support and enhance our Delphi® business objects.
  • Installations and updates of Eden are deployed with Microsoft ClickOnce technology that enables self-updating of rich client applications with minimal user interaction.
  • Eden utilizes the Microsoft SQL Server DBMS.
  • Query-by-Example (QBE) delivers powerful data search capabilities.
  • Standard or customized reports can be generated using SAP Crystal Reports®.

Eden Empowers e-Government
Maximize your resources by creating a virtual, e-Government environment. With Eden, you can extend your hours of operation, as well as provide citizens and employees with the ability to find information and make transactions at their convenience. e-Government also supports green initiatives of communities because it reduces paper and reduces the need for constituents to travel to your office.

  • Eden Web Extensions provide 24/7 Internet access to information and transactions for employees, citizens and business.
  • Eden Voice Extensions cost effectively meet the needs of the mobile and fast-paced lifestyles of today’s citizens with automated attendants and sophisticated voice services.
  • Tyler Content Manager conveniently stores and provides access for electronic documents and data–enabling citizens to access content securely online.

Embedded Tools for Best Business Practices

  • Any changes made to a record are time and date stamped with the user ID.
  • The system has security down to the individual field level.
  • Role-based security provides ease of assigning default settings
  • Eden is highly configurable, even to the menu layout to mirror your unique workflow.

  • Users can also add notes for reference. For example, if there is a process you run infrequently, add the steps to the Eden screen to help remind you what steps need to occur — and in what order.

  • Workflow processes based upon either approval queues or routing queues

Quality Releases that Fit Your Schedule
Through our perpetual upgrade process, you have access to the most innovative features and functionality available for our Eden product suite. Yet, we know that it can be a challenge to adopt new technologies. That’s why we designed our Product Life Cycle policy to update and enhance your system — easily and seamlessly based on your unique schedule.

We strive to deploy these updates in a non-disruptive manner, which is why we follow a stringent vetting process prior to adopting new technologies. 

  • Continued quality improvements.
  • Consistent and predictable product release timelines.
  • Major Release points timed to avoid the majority of our customers’ fiscal year ends, as well as calendar year ends.
  • Updates and fixes are made available between Major Releases in the form of Service Packs and Hotfixes.
  • Assurance of continually operating on a fully-supported release.