Tyler’s evergreen philosophy for Eden is really a commitment to our clients. It means that their investment in Eden is for the long-term. It means that Eden will continue to evolve and remain a market leader. It means that we are continuously enhancing our products with underlying technology. And it means that we are continuously adding new features that add value and increase efficiency in the public sector workplace.

We deliver this without additional license fees. Product upgrades are released as part of maintenance agreements and are immediately available.

Perpetual Upgrades
Tyler deploys industry leading technology and features that are continually enhanced through a process of perpetual upgrades — a steady stream of significant yet manageable changes deployed over the life of the application with minimal disruption to our clients’ operations — with no re-licensing fees and minimal changes to our core business logic. This is a much better experience for our clients than deploying massive changes every 5-7 years that require retraining and costly upgrades. Clients can incorporate these changes and advancements when they are ready without disruption of ongoing work.

Benefits of Evergreen

• Availability of current technology and functionality
• Lower cost of ownership — you won’t need to pay re-licensing fees when new versions of your licensed software are released
• Minimal disruptions during deployment of new functionality
• Minimizes the need for retraining after a significant update
• Increased efficiency and productivity

Invest in Eden for the Long Run
Our evergreen approach with perpetual upgrades ensures that you always have the right tools to perform your job and work more efficiently. What better proof than an actual client experience. The very first Eden software installation occurred in 1981. It was to the City of Auburn, Washington. Today, Auburn is still a client. They have never paid for re-licensing fees for Eden. As technologies evolved, functionality was added and user interfaces changed, the City has always enjoyed the use of a system that is viable, current and a market leader.

Quality Releases with Powerful Administration Tools
We are sensitive to the challenge of adopting new technologies. We strive to deploy them in a non-disruptive manner and we follow a stringent vetting process prior to adopting new technologies.

• Release Testing: The process begins with our usability testing with clients to ensure that the products are intuitive for all types of users. Of course, we perform quality assurance testing internally.
• Release Accessibility: Easy and fast access to product releases and upgrades is essential. Each time new technologies are released, we send clients a notice with a link to our secure FTP server. Download the releases you need and get on with your operations.