At Tyler, we understand that your success goes well beyond having the right technology in place. True, long-term success means being able to leverage that technology investment over the long term. From innovative software solutions — designed and delivered specifically for the public sector — to providing hands-on training and client support, we’re here at every turn to help you maximize performance and minimize costs.

Our support services are all explicitly designed to meet three major metrics:

• Speed. In fact, our first-call resolution rates average 80%.
• Solutions. Our technicians aren’t here to simply record problems — but to solve your problem fast.
• Satisfaction. Every support experience should be smooth. Technical support is delivered by in-house experts, trained to listen closely and answer in plain English. Many are certified by the Help Desk Institute.

Support Service Options
For your convenience, we offer multiple channels for contacting support

• Live, U.S.-based telephone on our toll-free hotline (7am to 7pm, CST).
• Web Support, including live chat.
• Go-To-Assist for direct, remote access to your system by support personnel.

Additionally, Tyler offers an extremely robust support center from our website, that itself incorporates an array of support options.

• Thorough online training, tutorials, live Webinars and how-to documentation. See Implementation & Training Services for additional details ».
• Incident management. Create new support incidents, or search existing and past incidents.
• Knowledge base. Search our extensive library for answers to frequent questions.
• Downloadable training materials. Do-it-yourself with our clear instructions.
• User forum. Discuss the products with other users.
• Enhancement requests. Tell us what features you’d like to see included.

At Tyler, we view our relationships with clients not just as vendors — but we truly partner with you to ensure you have everything you need for success. It is this level of commitment that’s helped us maintain a client retention rate of approximately 98% over the years. And it is this level of commitment we bring to you — every day.