Munis School ERP software enables and empowers users to become more efficient, productive and responsive to the needs of their constituents. Tyler delivers this through partnerships with our clients that result in a high level of client satisfaction and superior client loyalty.
With Munis, K-12 school districts get industry leading technology that is continually enhanced through our perpetual upgrade processes which we refer to as our evergreen philosophy, ensuring you always have the right tools to save money and work more efficiently. It is a steady stream of significant yet manageable changes deployed with minimal disruption to our clients’ operations — with no re-licensing fees and no significant changes to our core business logic. This is how the first Munis client back in 1981 continues to use current technology and releases of Munis today, all as part of their standard maintenance.
For us, it isn’t enough to have long-term clients — we also want them to be enthusiastic about their partnership with us. Nothing can generate enthusiastic clients more than positive experiences delivered consistently over the life of their relationship with Tyler. And all of those positive experiences stem from interaction with our employees. This is the reason we actively support and fund opportunities for our employees to continue their education and to seek certifications as part of their development plan. This guarantees a level of proficiency in proven methodologies to our ERP school clients.
We don’t just follow the methods. We employ certified professionals:
- Prosci Change Management certified professionals
- PMP certified project managers
- Help Desk Institute certified support specialists
- Human Factors International certified usability analysts
- QA Institute CSTE certified software testers
Transparency and communication are key to any relationship. Our release administration tools, knowledgebase, and web portal allow clients to see what is included in a release, research topics and view the status of their support issues respectively. We even empower our clients to decide how they would like to receive support and upgrades by providing a multi-modal approach that includes 1-800 phone number, email, web portal, Go-to-assist, knowledgebase and Internet updater.
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