We are sensitive to the challenge of adopting new technologies. We strive to deploy them in a non-disruptive manner and we follow a stringent vetting process prior to adopting new technologies.

• Release Testing: The process begins with our usability testing with clients to ensure that the products are intuitive for all types of users. Of course, we perform quality assurance testing internally. We also employ a very successful Early Adoption Program with selected clients. These early adopters participate in an intense testing program and this “real world” testing enables Tyler to deliver the highest quality, customer-tested release.
• Release Administrator: Based upon feedback from clients, this tool provides a level of transparency that is beneficial to both Tyler and our clients. It is connected to the Munis work ticket system and provides real-time status information on enhancements, support issues, and other information by version.
• Munis Internet Update: A system administrator uses this online tool to periodically check for and download updated Munis code. It keeps a running history of all releases and maintains log files and rollback options. System administrators can perform full or selective updates. The Munis Internet Update also comes in a “light” version that is view only”–a great tool for users who need to know the status of updates but do not have permissions to actually apply them to the system.

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