Protect your district’s most valuable information assets.

Safeguard your most valuable data resources with Tyler’s Operating System and Database Administration (OSDBA) support service. With Tyler SIS OSDBA, you gain the peace of mind knowing you have expert assistance for all your database needs—including operating system and database administration services, such as installations, upgrades, routine maintenance and database tuning.

Benefits of OSDBA Services
These services are available to all Tyler SIS clients on a yearly contract basis. For non-OSDBA clients, individual services are available on a fee-based, per-incident basis. This service helps to ensure that your Microsoft^® Windows Server^® is properly maintained, up-to-date and secure.

• Expert Assistance — OSDBA staff are trained specifically for Windows Server configurations.
• Cost Effective — Often priced at a fraction of the cost of hiring/training personnel in-house.
• Reliability and Performance — Regular maintenance reduces downtime and ensures consistent performance.
• Better Utilization of Your Personnel — Frees your staff to focus on other higher value tasks in your organization.
• Single Sourcing — With only one party responsible for resolving your software and hardware issues, you enjoy greater reliability and convenience. Plus, we develop a strategic working relationship by getting to know your unique system and staff firsthand.

Standard Services for Servers

Windows^®Operating Systems

• Server Support — Server tuning, common system administration, printer installation and configuration.
• Server Required 3rd Party Software Support — Installation of patches and upgrades; ongoing configuration.
• Database Software Support — Database administration, software upgrade install assistance, PC client software install, configuration, database tuning, database imports and exports.

PC Support
Tyler offers standard support hours Monday-Friday, 8AM – 6PM EST.

Remote System Maintenance & System Administrator Training
Tyler OSDBA experts keep your system running smoothly with remote monitoring. System Administrator training keeps your staff efficient and helps them to work effectively.

System Maintenance can be done remotely. With the installation of our OSDBA Remote Monitoring we monitor vital parts of your server (disk space, backups, DB engine, etc.).

It includes:

• Operating system review and maintenance (O/S patches and service packs).
• File system, printer and user cleanup.
• Refresh training database.
• Database analysis (engine tuning, review error logs).
• Backup review (verify backups and script functionality and setup).

Remote System Administrator Training keeps staff functioning efficiently and effectively. The training covers:

• Basic system review and analysis.
• Automatic and manual database refreshes.
• Tape backups — verifying, restoring, creating backups and backup scripts.
• Licensing — installing temporary and permanent.