Total solutions for consistent results.

We understand that when it comes getting the most out of your technology — and maximizing the return on your investment — your solutions must perform consistently around the clock. And when the time comes that you do need assistance, you need nothing but the best experts to support you. At Tyler that’s exactly what we do — every day.

For more than 30 years, everything we’ve done has been based upon a central premise — empower you with the right services and right solutions so you can meet the diverse needs of your constituents. Our full scope of technical services can help you increase effectiveness, reduce risk and maximize the return on your investment.

Application Availability and Disaster Recovery
In the event your business infrastructure is interrupted by a disaster, Tyler can your mission-critical processes up and running again within mere hours. If your entire community is affected by the disaster, Tyler will act as an Application Service Provider for your Tyler Public Safety applications, which means we will run your applications for you. Clearly, in the event of a catastrophe you will have a lot of worries but with Tyler, you can be sure all of your essential services are but your Tyler Public Safety data and citizen safety will not be among them.
Learn more about application availability

Systems Management Services
One of our most popular add-on services is also one of our most comprehensive and effective—delivering total IT support without the expense of additional IT services, staff or resources. Systems Management Services includes dedicated and proactive system monitoring to prevent and detect problems quickly, along with remote technical support to address any issues that still manage to crop up. Meanwhile, our expert in-house staff handles all database management administration, backup and support.

• System Monitoring — We respond to issues before they cause system downtime.
• Remote Technical Support — Support technicians can remotely access your computers, to solve IT issues directly and in real time.
• Database Administration — Tyler handles all server updates, patches and maintenance from off-site.
• Data Backup — We ensure your data is always kept safe in the event of a system crash or data loss.
• System Maintenance — Our staff keeps your systems up to date.

Other Technical Services
Sometimes a preconfigured solution or service cannot meet a client’s unique needs. That’s why Tyler offers as-needed technical services to address your requirements that might otherwise slip through the cracks, like networking, consulting and systems management. Beyond our normal range of technical services, we offer additional support services that can be tailored precisely to your needs and goals such as:

• Change management consulting
• Hardware consulting and purchase
• Technical consulting
• Business solution design
• Decentralization
• And much more

Do you have a project, business need or functional goal that’s challenging you? Tyler stands ready to meet the challenge.