Associate Software Support Specialist, Incode 10 Financials

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Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Incode Financial Management Suite.


Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

The Tyler Support team is a great place to grow your career within our organization.  With opportunties to advance within Support or within other departmens within Tyler.  Our Associate Software Support Specialist provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Bangor, Maine

Responsibilities

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem-solving and thinking out-of-the-box.
  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Advocate for the client and ensure the software meets their business requirements
  • May create or enhance documentation throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.

Qualifications

  • College degree or comparable work experience, preferably in accounting or finance
  • Knowledge of payroll/accounting principles
  • Customer service experience a plus
  • Proficiency with computers and contemporary online applications 
  • Excellent interpersonal skills
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.

Apply Online


Requisition Number:73040589

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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Day in the Life

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Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a full range of benefits to enhance the well-being of our full-time employees and eligible family members.

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Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our employees. Be a part of the collaborative, passionate community where you can thrive personally and professionally.

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