IT Hosting Intern, Plano Summer 2020

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The Information Technology Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource in assisting the hosting team with reviewing incoming requests for clarity & accuracy. Seeking clarification from internal business partners when needed, and then routing them to the appropriate team member for completion. To ensure that this is well-rounded and real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.


Plano, Texas




  • Assist Hosting staff with analyzing, documenting and closing support tickets.
  • Use Hosting’s Dynamics CRM support portal to review requests and route them.
  • Use Hosting’s Service Desk support portal to create requests for server builds, resource changes, etc. for hosting VMs.
  • Prepare and/or modify documentation.
  • Respond and resolve alerts in a team environment.


  • Ability to work effectively with a team of professionals on technical and business issues
  • Excellent oral and written communication skills
  • Excellent problem solving and analytical skills
  • Basic knowledge of Virtual Machines
  • Basic knowledge of server hardware (including web servers) and network configurations
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)

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Requisition Number:1020002

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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