Product Analyst - Payment Analytics

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Tyler Technologies helps governments use data more strategically and effectively in the design and delivery of their programs and missions. Tyler Technologies helps governments use data more strategically and effectively in the design and delivery of their programs and missions. 

The Tyler NIC Payments platform provides a single solution for citizens and businesses to make payments in any form. The platform’s footprint has served more than 176 million Americans representing 54% of the U.S. population. In 2020, NIC securely processed 400 million online transactions and more than $24 billion on behalf of government agencies.

We are looking for a Product Analyst to help drive a brand-new product initiative focused on payment analytics. This is a high-visibility product initiative that seeks to give thousands of state and local government agencies easy access to actionable operational insights about their revenue-generating services, such as permitting and licensing. The goal is to help them understand and optimize not only the payment experience for their customers, but also the underlying service that their customers are interacting with.  

You would join a high-performing and fun team of product managers, designers, and engineers, to help bring compelling payment analytics to market. By joining this team, you would learn a great deal, and accelerate your growth in a demanding but supportive environment. 

Everything we do is built natively on the public cloud and delivered exclusively as SaaS. We fully embrace agile, client- and user-driven design and development processes. The path from tested hypothesis to value in clients’ hands can be as short as a few weeks. 

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Seattle, Washington | Remote

Responsibilities

What you will do:
  • Iteratively design, deploy, and test product configurations based on market needs and client feedback
  • Own the data analysis, planning, documentation, and hands-on data design work that bring our solutions to life for clients with domain-specific analytical content they can immediately relate to
  • Help develop, synthesize and communicate the product vision, priorities, and success metrics for your product area
  • Frequently engage with clients, as design partners, to enhance product-market fit and increase resonance with our users
  • Partner with design and senior Product Managers to maintain a well thought-out and executable backlog for developers
  • Assess, prototype and on-board third-party data to enhance the value of our solutions
  • Learn to drive project decomposition and estimation activities that set engineers up to ship features on schedule
  • Groom the product backlog balancing new feature development, bug triage and technical work to drive both new client growth and existing client retention
  • Communicate information in the form of User Stories that support user needs, program functions, test cases and steps required to develop or modify systems
  • Develop your product management skills, both technical and non-technical


Qualifications

You will be very successful here if you have:
  • Passion for data products, as an enabler of innovation, particularly in public service
  • Natural empathy for clients and users. Curious about their problems and unafraid to engage them as design partners
  • A growth mindset as an individual and for your team, coupled with high standards for quality and self-accountability
  • Sharp data analysis skills with a foundation in statistical analysis, or a related technical background
  • A resourceful and tenacious approach to problem-solving
  • Familiarity with Agile software development
  • Strong interpersonal skills with demonstrated ability to translate technical data into actionable insight to general audiences
  • A proven ability to work collaboratively with others
  • 1 to 3 years of experience as a product or data analyst in a technical field 
It would be great if you also had:
  • Work experience in the software industry, ideally within a product team in a fast-paced, data driven environment
  • Project management experience in a software development environment
  • Experience in business intelligence or financial analysis
  • Experience working with Jira or Atlassian products.
About Us 

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 26,000 successful installations across more than 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. A financially strong company, Tyler has achieved double-digit revenue growth every quarter since 2012. It was also named to Forbes’ “Best Midsize Employers” list in 2019 and recognized twice on its “Most Innovative Growth Companies” list.

More information about Tyler Technologies, headquartered in Plano, Texas, can be found at https://www.tylertech.com/.
 
To learn more about our Data & Insights solutions, visit https://www.tylertech.com/solutions/transformative-technology/data-insights

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals. 

We are committed to making continual progress in everything that we do.  


#INDCORP

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $75,000 - $85,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Requisition Number:2022-430
INDCORP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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