Product Owner

Apply Online

We are looking for a Product Owner who is passionate about solving complex problems and building products that delight customers.

This role sits at the intersection of Product, Customer Success, and Engineering. You will own the evolution of our field operations platform by understanding customer needs, identifying product opportunities, defining new capabilities, and guiding engineering teams through successful delivery.

Unlike an implementation or project management role, the Product Owner owns what gets built and why, ensuring the platform continues to evolve while helping Customer Success leverage existing capabilities to solve client problems.

This position requires strong product thinking, excellent communication skills, technical curiosity, and the ability to balance customer requests with long-term product strategy.

Location

Ahmedabad, Gujarat

Travel

0-5%

Responsibilities

Product Strategy & Discovery

  • Understand customer business processes and operational challenges.
  • Participate in Joint Application Design (JAD) sessions when product expertise is required.
  • Analyze customer pain points and identify opportunities to improve the platform.
  • Recommend solutions using existing platform capabilities whenever possible.
  • Identify feature gaps and define new product enhancements.
  • Balance customer-specific requests with long-term product strategy.
  • Partner with Product Leadership to prioritize roadmap initiatives.

Product Definition

  • Create and manage Product JIRA stories and epics.
  • Write clear functional requirements and acceptance criteria.
  • Define workflows, user experiences, and business rules.
  • Collaborate with UX and Engineering on solution design.
  • Review Business Requirement Documents (BRDs) and proposed workflows.
  • Ensure solutions align with platform architecture and long-term scalability.

Cross-Functional Collaboration

  • Partner closely with Customer Success throughout client implementations.
  • Provide guidance on platform capabilities and best practices.
  • Support workflow discussions and solution design.
  • Work closely with Engineering during development and implementation.
  • Clarify requirements and answer functional questions throughout the development lifecycle.
  • Participate in sprint planning, backlog refinement, and feature reviews.

Feature Delivery

  • Own product features from concept through release.
  • Validate completed features before release.
  • Perform functional testing alongside Engineering.
  • Ensure delivered functionality meets customer and business requirements.
  • Communicate feature readiness, timelines, and release updates to Customer Success.

image

Customer Partnership

  • Act as the product subject matter expert during strategic customer discussions.
  • Help evaluate implementation approaches.
  • Translate customer feedback into actionable product improvements.
  • Support complex client implementations requiring product expertise.

Continuous Product Improvement

  • Monitor customer feedback and adoption trends.
  • Identify opportunities to improve usability, workflows, and platform capabilities.
  • Recommend enhancements that increase scalability and reduce implementation effort.
  • Contribute to long-term product vision and roadmap planning.
 

Qualifications

Required

  • 4+ years of Product Management experience within enterprise SaaS.
  • Experience gathering and translating business requirements into product features.
  • Experience writing user stories, epics, and acceptance criteria.
  • Strong understanding of Agile methodologies.
  • Experience working with Engineering teams throughout the software development lifecycle.
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written English communication.
  • Ability to manage multiple initiatives simultaneously.
  • Experience using Jira and Confluence.

Preferred

  • Experience with configurable enterprise software platforms.
  • Experience supporting customer implementations.
  • Familiarity with mobile applications (iOS, Android, or PWA).
  • Experience with workflow-based or inspection-based applications.
  • Basic understanding of APIs, integrations, and data mapping concepts.
  • Experience working with U.S.-based customers.
  • Familiarity with 508 Compliance.

Success in this Role

A successful Product Manager will:

  • Understand customer problems before proposing solutions.
  • Maximize the use of existing platform capabilities before requesting new development.
  • Deliver clear, actionable product requirements to Engineering.
  • Help Customer Success implement solutions efficiently.
  • Continuously improve the platform based on customer feedback and market needs.
  • Balance short-term customer needs with long-term product strategy.
  • Build strong partnerships across Product, Customer Success, and Engineering.

Working Model

  • Core collaboration hours: 3:00 PM IST – 12:00 AM IST
  • Regular interaction with U.S.-based Product, Engineering, and Customer Success teams.
  • Participation in customer meetings as needed.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online

Requisition Number:2026-9475




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us