Technical Project Manager

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In turbulent times, people look for stability. Tyler Technologies is a company with a history of sustained growth. During the 2008 recession, we hired and invested in both our people and products setting the stage for dramatic growth over the next decade. We continue investing in our staff and growth as we navigate our way through the pandemic and changes in how we work together. We are the nation’s largest dedicated provider of public sector software and we recently were welcomed into the S&P 500 index (NYSE: TYL).

So, what do our Technical Project Managers do? The Technical Project Manager is responsible for coordinating development activities unique to the Professional Services organization within Public Safety, specifically Conversions and Interfaces. This involves gathering software requirements, schedule definition, issue tracking, and overall project implementation awareness to help define and coordinate effective workflows for our clients. The Technical Project Manager is the glue between what our clients want to do with our software and the 3rd party systems or legacy data they bring to our operational environment.

How does the Technical project manager accomplish this? Collaboration, communication, organization, technical know-how, and creative problem-solving.

It starts with collaboration. We’re all in this together! We partner with our clients to determine what problems they are trying to solve and how we can leverage our software to solve them. We then work closely with our implementation teams to determine where these solutions fit in with our core software implementations for the client. Next, we work closely with our development teams to make those solutions a reality and deploy them into the field.

Communication is key. It’s not only what you say but how you say it. Keeping the right people informed of the plan or the status of a project is essential. How the message is delivered is just as important as the content. We like to get as much face time with our clients as possible, but as more and more of our work becomes remote, we embrace every tool at our disposal. Knowing when to e-mail, make a phone call, video conference or hop on a plane given a situation is vital to maintaining positive relationships with our clients and colleagues.

The Technical Project Manager handles several clients simultaneously and coordinates solutions ranging from custom interface implementations to conversion of legacy data into our core products. Organizing project information such as requirements, statuses, and schedules while having it available to report out to stakeholders is essential.

Technical know-how and creative problem solving go hand in hand. Having the knowledge of how our products work together along with technical fundamentals such as database technologies and application architecture is essential to proposing solutions and workflows for our clients. Outside and diverse perspectives are highly valued as we look to draw on our partners’ and colleagues’ experiences to find the right tool or solution for the job at hand.

Where do Technical Project Managers come from? All sorts of career paths. Project management is the most important responsibility for this role. That does not necessarily mean we are looking for candidates that are PMP certified or have a Project Manager title in their resume. That experience and qualification is certainly helpful though! Software Engineers or Architects that have leadership experience or are ready to take that next step have been successful in this role. We are looking for team members that can embrace a leadership opportunity and drive project success across several functional organizations. Having a background in business fundamentals, strategy, operations, management, and consulting are valuable as well.

We are part of something bigger than ourselves at Tyler. We are making government more effective and efficient in how they run their local public safety systems. What we do saves taxpayers money and provides more access to justice for everyone. 

Location

Remote | Troy, Michigan

Travel

10-25%

Responsibilities

  • Kick-off projects with our clients and collect information on their project expectations and workflows.
  • Present project methodologies and timelines for interface and conversion activities.
  • Consult with clients and Tyler staff to propose and define solutions to data conversion and data sharing needs of clients.
  • Write and deliver requirements documents and analysis for interface and conversion activities.
  • Participate in development planning of project-specific deliverables.
  • Facilitate communication between development staff and clients or other Tyler partners and 3rd parties.
  • Plan and document deployment and testing activities with clients.
  • Demonstrate project utilities such as mapping tools and issue tracking to clients.
  • Establish go-live plans and drive projects to conclusion. 

Qualifications

  • Bachelor’s Degree in Business Management, Management Information Systems (MIS), Computer Science or related field or relevant work experience
  • Excellent project management skills
  • Excellent interpersonal skills including verbal and written communication, teamwork, and client service skills.

Nice to Haves

  • MBA or master’s degree in Computer Science, Computer Engineering, Management Information Systems or another related field
  • PMP Certification
  • Enterprise Software Development Experience
  • Management or Supervisory of software or technology projects
  • Business Consulting experience
  • SQL and/or Database Administration Experience
  • ETL Process and Technology Experience
  • AWS Certifications and/or project experience
  • Public Safety Experience

Colorado Code of Regulations 7 CCR 1103-13 Disclosure

Salary will generally fall between $74,583 - $100,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler »

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people »

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2021-646
INDPS
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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