Software Support Specialist, Appraisal & Tax

Software Support Specialist, Appraisal & Tax

Tyler Technologies creates some of the world's most cutting-edge software products to help local governments thrive with a healthy digital infrastructure. We're growing, and we want you to be a part of our Appraisal & Tax Division. We are looking for a Software Support Specialist. In this role, you would provide support for Tyler clients in the use, functionality and understanding of our products and databases. The Software Support Specialist ensures timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, and team coordinated testing. This position represents an excellent opportunity for to work with clients and develop expertise in analyzing technical issues.

Location

Dayton Metropolitan Area, Ohio

Responsibilities

  • Ensure effective resolution of client inquiries using tools and expert critical thinking.
  • Monitor progress of ongoing client inquiries until they reach resolution.
  • Analyze appropriate reports, applications, and databases to track progress and define issues.
  • Train clients and internal groups on the use of company software to ensure client satisfaction with the product.
  • Perform quality assurance testing for software module upgrades and changes, and analyze the results to ensure that software performs as required with documented outcomes.

Qualifications

  • BS/BA or higher in computer sciences or management information systems (or equivalent work experience).
  • Client software support experience of effectively resolving issues preferred.
  • Excellent interpersonal skills.
  • Excellent decision making and problem-solving skills.
  • Strong organizational skills.
  • Strong analytical ability, particularly in a technical environment.
  • Excellent written and oral communication skills.
  • Strong knowledge of database structures.
  • Familiarity with SQL, PL/SQL, web technologies, and Microsoft Office, and software environments preferred.

Apply Online
Requisition Number: 6017068

 

 

mm