Senior Project Manager, EnerGov

Senior Project Manager, EnerGov

The Senior Project Manager position handles the largest/most complex/enterprise-wide projects to ensure the successful implementation of Tyler software for new and existing accounts. In addition, the Senior Project Manager is expected to be a mentor and advisor to less experienced staff and a thought-leader around Tyler project management processes.


Duluth, Georgia


Ability to Travel


  • Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
  • Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
  • Manage and assume accountability for all aspects of the largest/most complex/enterprise-wide projects related to delivery of client software and services including:
    • Acquiring and coordinating necessary resources to meet project needs.
    • Planning and tracking all project activity.
    • Guiding the client through release planning in support of the overall project schedule.
    • Tracking project hours and submitting project progress reports by due dates.
    • Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
    • Managing scope, time and cost to meet client commitments.
    • Managing communication throughout the team and stakeholders.
    • Managing the quality of project team deliverables.
    • Managing the project budget.
    • Documenting and reporting status and issues.
    • Identifying, reporting and managing risks; overcoming project obstacles.
    • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
  • Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
  • Continually find ways to improve processes to ensure an efficient and effective client experience. Implement process improvement initiatives.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
  • May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
  • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
  • May manage implementation resources to maximize performance and deliver expected revenue goals.
  • Mentor and provide guidance to less experienced staff.
  • Maintain the project team’s calendar commitments by keeping all project event information current.
  • May identify add-on sales opportunities and manage contract addendum and purchase orders.
  • Travel to client site as needed.
  • Perform other duties as assigned.


  • Bachelor’s degree, or comparable work experience.
  • Typically a minimum of four years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
  • Work toward obtaining PMP certification and maintain status after certification.
  • High level of software life cycle and enterprise software knowledge.
  • Industry and product knowledge.
  • Excellent planning, organizational skills and ability to follow-through until process are completed.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
  • Highly proficient using computers and exposure to IT infrastructure components.
  • Excellent decision making and problem-solving skills.
  • Excellent analytical ability, particularly in a technical environment.
  • Highly proficient in Microsoft Word, Excel and Project.
  • Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Excellent negotiation, conflict resolution, and persuasion skills.
  • Valid driver’s license.
  • Ability to travel.

Apply Online
Requisition Number: 73070301