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Associate Software Support Specialist, Transportation

Are you ready for a career that allows you to make a difference with a growing company? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Transportation Solutions software. If you have the following competencies we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast-paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box


Latham, New York


  • Provide software support, troubleshooting and consultation to clients and on-site Implementation staff.
  • Conduct first level diagnosis of system defects
  • Resolve client inquiries and issues in a timely manner
  • Document and record all aspects of client interactions in designated client management systems
  • Manage open calls by identifying and prioritizing issues
  • Identify and meet service measurements and metrics
  • Evaluate issues and escalate to senior team member or department member if additional expertise or assistance is needed.
  • Collaborate with other teams, departments and divisions with issues pertaining to applicable software applications.
  • Demonstrate a basic understanding of programming by creating SQL scripts to query and update client data.


  • Associates degree in computer science, business administration, or related field, or comparable work experience.
  • Proficiency using computers and exposure to relational databases or SQL desired.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude

Apply Online
Requisition Number: 4518995




Take the Next Step With Tyler

An Affirmative Action / Equal Opportunity Employer

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800-772-2260 x4830. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.