Telematics Services Supervisor

Telematics Services Supervisor

The Telematics Services Supervisor coaches and trains their assigned team to provide day-to-day support in facilitating issue resolution and insuring that daily activities run smoothly. This individual must be professional and knowledgeable on Telematics products. They must be able to lead and motivate their team in order to facilitate achievement of telematics service goals.

Location

Latham, New York

Responsibilities

  • Lead telematics implementations and technical support efforts
  • Serve as an internal escalation point for telematics service-related issues
  • Interface with customers as needed on customer relations matters relating to telematics support and implementations
  • Work with Telematics Program Manager on service and implementations strategy
  • Design and propose process improvement suggestions based on observations
  • Liaise with internal Tyler teams on relevant topics/issues to disseminate important information both inbound to and outbound from the telematics team
  • Serve as lead on telematics service candidate interviews
  • On-board new telematics service team members
  • Provide on-going training to telematics service team on new/relevant topics
  • Maintain positive, professional relationships with internal and external clients

Qualifications

  • A minimum of an Associates Degree in Business Administration or related area
  • 3+ years management experience
  • 3+ years working in a customer service-related field
  • Proficiency with MS Office software, including MS PowerPoint and Excel
  • Familiarity with mobile products and related technologies
  • Supplier/service provider relations experience

Apply Online
Requisition Number: 45-18-019

 

 

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