Implementation Consultant, eSolutions

Implementation Consultant, eSolutions

The Implementation Consultant is responsible for delivering high quality, training in system setup and business use for E-Solutions applications.

Location

Plano, Texas

Responsibilities

  • Work with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
  • Evaluate and acquire an understanding of client’s current business procedures.
  • Review and analyze client’s system configuration with customer.
  • Reengineer and develop business processes around the usage of software applications.
  • Configure software applications based on the client’s business needs.
  • Establishes connectivity and integration between system environments.
  • Provide onsite and web training for E-Solutions applications to both new and existing customers.
  • Train users in system setup, administration and maintenance.
  • Create user documentation when required.
  • Ability to independently keep up to date on new functionality and learn new modules.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.
  • Travel up to 25% is required.

Qualifications

  • BS/BA degree in a related field or equivalent experience is required.
  • One year experience as an Associate Implementation Consultant or equivalent experience.
  • SQL skills/experience required.
  • Will be required to read and write basic SQL statements.
  • Network understanding and troubleshooting experience preferred.
  • Exceptional presentation, communication and training skills; previous training experience is a plus.
  • Criminal Justice background and/or experience are desired.
  • Familiarity and ease with computer systems and common software products.
  • Strong problem-solving skills.
  • Excellent interpersonal skills including verbal and written communication skill, teamwork and customer service skills.

Tyler is subject to regulations, guidelines and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online
Requisition Number: 2018005-1

 

 

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