IT Helpdesk Intern, Summer 2018

IT Helpdesk Intern, Summer 2018

The Information Technology Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource in assisting corporate IT with system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects. The internship will last for approximately 12 weeks during Summer 2018, 40 hours per week. Preference will be giving to students entering their senior year.


Plano, Texas


  • Assist IT staff with closing IT helpdesk support tickets.
  • Troubleshoot employee laptop and desktop computing issues.
  • Assist in developing time efficiency processes and tools.
  • Assist with installing Tyler software for employees.
  • Prepare and/or modify system and process documentation.
  • Resolve server and software configuration issues in a team environment.


  • Basic knowledge of server hardware and configurations (including web servers)
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
  • Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Virtual Machines
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Ability to work effectively with a team of professionals on technical and business issues

Apply Online
Requisition Number: 10-18-002