System Analyst, EFM

System Analyst, EFM

The System Analyst is responsible for providing consulting and support services to clients and vendors for the purposes of building, implementing and maintaining integrations with the Odyssey File & Serve E-Filing Manager.


Plano, Texas


  • Provides technical guidance to vendors in regards to systems, networking, and security requirements.
  • Provides analyst and developer level guidance to vendors seeking to build an integration. 
  • Participates in webinars and meetings with vendors.
  • Supports and diagnoses support incidents.
  • Reports on vendor status and associated roadblocks or risks.
  • Performs vendor certifications.
  • Reviews API documentation.
  • Produces internal support documentation as needed.
  • Deploys and configures integration modules within Tyler and Tyler Courts customer environments.
  • Works with internal and external customers on resolving complex technical issues.
  • Works with filer and clerk reviewer support staff on analysis, diagnostics and resolution of issues.
  • Perform other job-related duties and responsibilities as may be assigned from time to time.
  • 0-5% business travel. 


  • BS/BA degree in related field or equivalent experience is required
  • Demonstrated knowledge of software development practices, computer science theory, and understanding of relevant technologies.
  • Professional work experience with the following technologies: 
    • Working knowledge of networking and related infrastructure - Required
    • SQL Server — Required
    • XML/XSD — Highly preferred
    • API experience — Preferred
    • SOAP Web Services/SoapUI — Preferred
    • Microsoft.Net / C# (or similar high level language) — Desired
    • PowerShell — Desired
  • Ability to work well both independently and within a team environment.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.

Apply Online
Requisition Number: 2017090-1