Associate Software Support Specialist

An Affirmative Action / Equal Opportunity Employer

Tyler is an Affirmative Action / Equal Opportunity Employer
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Associate Software Support Specialist (Alberta)

Come be part of our success story! Tyler Technologies (NYSE: TYL) is the largest software company in the United States solely focused on providing integrated software and technology services to the public sector — cities, counties, states and school districts. We have partnerships with more than 15,000 clients throughout Canada, the United States, the Caribbean, the United Kingdom, and other international locations. Forbes has named Tyler one of "America's Best Small Companies" eight times and the company has been included four times on the Barron's 400 Index, a measure of the most promising companies in America. The Software Support Specialist provides prompt, professional support to internal and external clients for Tyler's Transportation Solutions software products. We have a very high promotion rate from this position within the Organization. The schedule for this position is Monday-Friday.

Location

Alberta, Canada

Responsibilities

  • Provide telephone and e-mail support for customers and prioritize multiple issues effectively.
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
  • Maintain positive, professional relationships with internal and external clients.
  • Must be able to work independently and as part of a team.

Qualifications

  • 1-2 years' experience in customer service and/or technical support.
  • Excellent verbal and written communication skills with the ability to work effectively with clients on technical and business issues.
  • Computer skills using Windows operating systems.
  • Familiar with hardware, software and network environments.
  • Exposure to relational databases or SQL a plus.
  • Associate's Degree or advanced training in Business, Computer Science or related field preferred but not required.
  • Bi-lingual (English/French) preferred but not required.

To Apply

Please provide your resume, cover letter, and salary history to: TransSolCareers@tylertech.com

Requisition Number: 45-16-373

 

 

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