Associate Implementation Consultant, Incode Court

Associate Implementation Consultant, Incode Court

The Incode® Court system is the nationwide leader in case management software for municipal courts, with court efficiency top-of-mind to reduce lines and improve in-court hearings. This software streamlines workflow, integrates cashiering, automates scheduling, reduces paper-usage, and improves defendant and court personnel communication.

The Associate Implementation Consultant position is an entry-level role which initially generates minimal revenue with the goal of becoming a full time, revenue-generating position. The position works under close to moderate supervision with little latitude for independent judgment and authority. With this said, the Associate Implementation Consultant works within their knowledge, ability and experience to help the client make decisions. Incumbents in this position are accountable for identifying and resolving issues of basic complexity, partnering with more experienced staff to resolve most issues, and capturing the client’s specific software/business specifications, configuration and other needs. The quality of the implementation can directly affect the volume of work and the project’s profitability. He or she adheres to project assignments to successfully transition the client to Tyler software.

Location

Travel/Home-Based

Responsibilities

Learn software products with the goal of beginning to provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Assist with designing and conducting knowledge transfer sessions on site or through webinars.
  • Educate users on fundamental software functionality essential to the solution as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of basic complexity of client business model to identify and document client requirements regarding Tyler products and functionality.
  • Play an active role in troubleshooting client issues of basic complexity. Work with the Support or Development departments to resolve issues of basic complexity.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify more experienced staff, management and/or appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information of basic complexity so that non-technical individuals can understand.
  • May participate in the annual Users Conference to facilitate user group discussion on assigned module/topic.
  • Extensive travels to client sites.
  • Perform other duties as assigned.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
  • Extensive travels to client sites.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s degree, or comparable work experience (Municipal Court experience preferred)
  • Knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Ability to travel extensively (estimated at 75-100% annually).
  • Valid driver’s license.

Apply Online
Requisition Number: 73040410

 

 

kp