Senior Deployment Engineer, Public Safety Solution

Senior Deployment Engineer, Public Safety Solution

The Senior Deployment Engineer installs and configures Tyler NWPS and 3rd party software either remotely or on-site. Troubleshoot issues of moderate difficulty that arise during the installation processes or system implementations.


Troy, Michigan


Up to 25%


  • Performs onsite or remote installation services for new and existing clients in accordance with project plans and schedule.
  • Installs and configures applications which run on a variety of server operating systems including Microsoft Windows, UNIX, and Linux.
  • Installs and configures SQL Server and required databases.
  • Installs, configures and tests all components to the expected revisions and performance standards.
  • Provides technical training to clients regarding software installation procedures as needed.
  • Works with other departments during various phases of implementation processes to meet specific project needs related to systems deployment, administrative training and support.
  • Documents results of service work performed for use by internal staff.
  • Documents activities and results of work performed for client staff.
  • Position may require either travel to out-of-state client sites or off-hours (evenings and weekends) coverage based on customer\project needs.
  • Performs other duties as assigned.
  • Assists in training staff members on installation procedures and processes.
  • Provides high quality installation services to large and complex clients.
  • Assists Tyler staff in the development of standardized and consistent installation procedures.


  • Bachelor’s degree in computer science, MIS, or comparable work experience required.
  • Experience administering and installing applications on Windows, UNIX or Linux servers required.
  • Experience installing or configuring the Microsoft SQL Server database engine required.
  • A minimum of two years’ experience with Tyler’s Technical Services team preferred.
  • Working knowledge of server hardware and network configurations preferred.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

Apply Online
Requisition Number: 8018018-1