Software Support Specialist

Tyler Technologies is a "Hire-A-Vet" Employer



Tyler has been recognized seven times since 2007 as one of the Best Places to Work in Maine. In 2014, Tyler placed fifth in the large employer category (250 or more employees).

Software Support Specialist

Are you ready for a career that allows you to make a difference with a growing company? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Tyler ERP software. If you have the following competencies we want to talk to you:

  • Strong desire to work with a team that has common goals
  • Passion for helping clients and building rapport
  • Desire to work in a fast paced environment where every day offers diverse questions
  • Aptitude for problem solving and thinking out-of-the-box.

Location

Yarmouth, Maine

Responsibilities

  • Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service
  • Prioritize, analyze and manage multiple inquiries from a varied group of clients
  • Advance product knowledge by reviewing new functionality and testing new product issues
  • Create client facing documentation and collaborate with clients and co-workers via online forums
  • Advocate for the client and ensure the software meets their business requirements

Qualifications

  • College degree or comparable work experience
  • Proficiency with computers and contemporary online applications
  • Excellent interpersonal and communication skills
  • Customer service experience a plus
  • Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment
  • Knowledge of basic payroll/accounting principles is helpful although not required

Apply Online
Requisition Number: 45-17-927

 

 

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