Colin Rule, Industry Expert
Modria’s founders, Colin Rule and Chittu Nagarajan, created the online dispute resolution (ODR) systems at eBay and PayPal, which processed millions of disputes – 90% through automation – without human intervention. They realized the need for online dispute resolution was bigger than just the online retail marketplace.
Many courts struggle with the volume of cases being filed, while the public not only expects but also demands faster outcomes to all manner of disputes. By bringing their ODR expertise to the public sector, Rule and Nagarajan realized Modria could expand access to justice to millions while helping courts improve operational efficiency.
Colin Rule has worked in the dispute resolution field for more than two decades as a mediator, trainer, and consultant. From 2003 to 2011, he served as the first director of Online Dispute Resolution for eBay and PayPal. Before eBay, he co-founded and ran Online Resolution, one of the first online dispute resolution (ODR) providers.