Client Profile
City of Chaska, MN, Transforms Utility Operations
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Comprehensive Utility Billing Solutions

Tyler's Enterprise Utilities provides billing and customer information management for municipal and independent utility authorities for electricity, gas, sewer, and water operations. It processes all billing functions easily, quickly, and accurately.

  • Bill water, sewer, and electric, while keeping multiple billing cycles active at the same time

  • Receive and track payments

  • Maintain historical information regarding services, accounts, and customers

  • 24/7 customer access for paying bills and fees online

  • Analyze trends and variations in customer records

  • Easily respond to customer questions or issues

Collections and Billings

Schedule all delinquent processing steps to run automatically. Let your business rules and procedures do the work for you.

  • Manage multiple active billing cycles
  • Support electric billing functionality such as demand, KVAR, and KWH
  • Accommodate all charges and services with flexible rate setup for consumption or flat rates
  • Flexible bill statement designs, including consumption graphs
  • Send delinquent notices automatically, apply late fees, and choose your own shut off list time

Flexible Account Setup and Management

Use built-in tools to easily set up and manage your accounts, and leverage powerful search functionality to put the data at your fingertips for past, current, and future customers.

  • Define account numbering structure, create codes, and determine field labels
  • Perform account-related actions including setting up multiple pending individuals, revert responsibility to an owner, add new individuals, and service deposits
  • Enhanced compound meter set up

Customer Focused

Focus on your customers and use tools to best serve their needs.

  • Display 360° view of all important customer and account information
  • Communicate with customers via phone, email, or text
  • Allow utility account management — view, reprint and pay bills, request services, and make changes
  • Generate letters, notices, contracts, and labels to manage customer communication

Periodic Processing, Inquiries, and Reports

A central launching point with access to key areas within the utility billing software, you can view a variety of information on an account, customer, or bill level.

  • Display account location, customer, billing address, recent activity, and phone numbers
  • Display deposit, current, delinquent, interest/penalty, total balance amounts 
  • Access critical information easily with hundreds of user-defined reports
  • Create custom reports with SSRS and Enterprise ERP data viewsUse built-in analytic tools and pivot tables
  • Use built-in analytic tools and pivot tables

Work Order Tracking

Drill into individual work orders and view details before approving, establish rules so that only approved orders can be printed or completed.

  • Track routine account maintenance, such as replacing and connecting or performing tests on a meter.
  • Define daily limits on individual or groups of work order types

Want more information?

Download the Enterprise Utilities Overview Brochure

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Have questions?

Contact us today. We are here to answer your questions and help you find the right solution.

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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