Clarion County 911 Case Study

New World Public Safety The Call

Clarion County 911 Case Study

Clarion County is located in northwestern Pennsylvania approximately 80 miles north of Pittsburgh. It's a rural county with approximately 46,000 residents in a 610-square-mile area.

Clarion County is also home to the Clarion University of Pennsylvania, which adds approximately 4,500 additional residents to the population throughout the school year.

To keep this population safe, Clarion County 911 dispatches for nine law enforcement agencies, 19 fire departments and eight emergency medical service agencies using New World Enterprise Computer Aided Dispatch (CAD) software from Tyler Technologies.

The Challenge

Prior to using New World, Clarion County 911 used a public safety software system with several obstacles including:

  1. CAD recommendations for calls for service did not work
  2. Inconsistencies with automatic state-required medical dispatching questions functionality
  3. Manual, time-constraining updates in the mapping system

While each of these problems posed a significant challenge to sending a timely response, all three problems made dispatching difficult in Clarion County. When dispatching a fire emergency, dispatchers frequently relied on their own geographical knowledge of an area to send the right units to the scene. But it still required them to look up information on paper to identify where units were stationed before sending the response.

To combat these issues, officials with Clarion County 911 wanted a CAD system that would help dispatchers send a faster, better response to the community.

The Solution

In 2015, Clarion County 911 selected Tyler's New World Enterprise CAD to replace its previous inefficient system. New World Enterprise CAD offers user-friendly, Windows-based technology with embedded Esri mapping technology, which helps dispatchers view available resources for better responses. This decision provided the county with the technology necessary to respond faster and more efficiently to emergencies.

The Results

By implementing New World Enterprise CAD, Clarion County now experiences the following benefits:

  • Dispatchers use actionable intelligence found in automatic CAD recommendations to send a faster response to emergencies
    • In a fire emergency, these recommendations address the location, structures involved and equipment and rescue units needed for the response.
    • This functionality replaced paper processes and run cards, resulting in a faster, reliable response.
  • Built-in questionnaire functionality provides dispatchers with the right questions to ask when medical help is needed.
    • This functionality is compliant with state and national guidelines.
    • Dispatchers are better able to provide medical direction to callers while first responders are en route to the scene.
      • This ability helps potentially save lives as dispatchers have the tools on hand necessary to guide callers through an emergency.
  • Enhanced mapping functionality helps send a faster response.
    • With automatic updates and Esri-powered digital maps and routing, dispatchers with Clarion County 911 are better able to route first responders to the scene without hindrances or delays.
    • Data updates and synchronizes automatically, so CAD never goes offline.

Clarion County 911 also benefits from using a CAD platform capable of integrating Next Generation 911 standards and offering a direct connection with National Crime Information Center (NCIC). This ensures the agency is prepared for current and future standards.

Summary

Clarion County 911 helps its law enforcement, fire and EMS agencies serve the community by using CAD software that provides mapping, routing, recommendations, reporting and information sharing capabilities.

Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated software designed to help public safety personnel save lives, time and money.

About Clarion County 911

Go-Live Date October 2015
Client Since 2015
Agencies Served 36 (Police, Fire, EMS)
County Population 46,000
Solutions Used Enterprise CAD
Square Miles Served 610