Clarion County is located in northwestern Pennsylvania approximately 80 miles north of Pittsburgh. It's a rural county with approximately 46,000 residents in a 610-square-mile area.
Clarion County is also home to the Clarion University of Pennsylvania, which adds approximately 4,500 additional residents to the population throughout the school year.
To keep this population safe, Clarion County 911 dispatches for nine law enforcement agencies, 19 fire departments and eight emergency medical service agencies using New World Enterprise Computer Aided Dispatch (CAD) software from Tyler Technologies.
Prior to using New World, Clarion County 911 used a public safety software system with several obstacles including:
While each of these problems posed a significant challenge to sending a timely response, all three problems made dispatching difficult in Clarion County. When dispatching a fire emergency, dispatchers frequently relied on their own geographical knowledge of an area to send the right units to the scene. But it still required them to look up information on paper to identify where units were stationed before sending the response.
To combat these issues, officials with Clarion County 911 wanted a CAD system that would help dispatchers send a faster, better response to the community.
In 2015, Clarion County 911 selected Tyler's New World Enterprise CAD to replace its previous inefficient system. New World Enterprise CAD offers user-friendly, Windows-based technology with embedded Esri mapping technology, which helps dispatchers view available resources for better responses. This decision provided the county with the technology necessary to respond faster and more efficiently to emergencies.
By implementing New World Enterprise CAD, Clarion County now experiences the following benefits:
Clarion County 911 also benefits from using a CAD platform capable of integrating Next Generation 911 standards and offering a direct connection with National Crime Information Center (NCIC). This ensures the agency is prepared for current and future standards.
Clarion County 911 helps its law enforcement, fire and EMS agencies serve the community by using CAD software that provides mapping, routing, recommendations, reporting and information sharing capabilities.
Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated software designed to help public safety personnel save lives, time and money.
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New World public safety software from Tyler offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency.
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