The Independence Police Department is located in Missouri and is a part of the Kansas City metro area. The city has a population of 117,000 in a 78.25 square mile area.
Independence is connected to the major cities of Kansas City, Columbia, and St. Louis via Interstate 70. Like many cities located near major interstates, this invites the potential for increased criminal activity in the area.
To keep the residents of Independence safe, both the Independence Police Dept. and the Independence Fire Dept. use New World Computer Aided Dispatch (CAD), Law Enforcement Records Management, Mobile Messaging, Field Reporting, Fire Records, Fire Mobile, and Decision Support software from Tyler Technologies.
As with most technology, there is a point when public safety agencies need to upgrade their software to meet their needs. In the early 1990s, the Independence Police Dept. began using a DOS-based CAD system. While the system met the needs of the department initially, as technology advanced in the industry and the system remained the same, it no longer offered law enforcement and fire users what they needed to adequately protect the city.
Some of the deficiencies of the system included:
In 2010, officials with the Independence Police Dept. elected to upgrade to a system on a newer platform, which enabled the fire department to get back on the same system as the police department.
This upgrade took the Independence Police Dept. and Independence Fire Dept. from a DOS-based system with no automation, minimal storage capabilities, and no mobile capabilities to a user-friendly, Microsoft-based technology that offered better integration between applications, more information sharing capabilities, and improved mobile functionality for police and fire users in the field.
By upgrading to New World's Microsoft platform, the Independence Police Dept. and Independence Fire Dept. experience the following benefits:
"Using the same system helps us share information more easily with the fire department," Independence Police Dept.'s Records Administrator Joanna Whitt said. "When we both respond to the same calls, it's helpful knowing who is doing what and this system allows for that capability very well."
Using the same public safety software vendor for both the police and fire departments enables the city of Independence to share information, send better emergency responses, and utilize data to help decrease crime in the city.
Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated solutions designed to help public safety personnel save lives and improve efficiencies.
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New World public safety software from Tyler offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency.
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