Ouachita Parish, Louisiana has a population of 153,720 in a 631 square mile area. The parish encompasses the cities of Monroe and West Monroe, towns of Richwood and Sterlington, and the census-designated communities of Bawcomville, Brownsville, Calhoun, Claiborne, Lakeshore, and Swartz.
To keep the residents of Ouachita Parish safe, Ouachita Parish 911 and its affiliated agencies including the sheriff's Office, police and fire departments use New World Enterprise computer aided dispatch (CAD), Law Enforcement Records Management, Mobile Messaging, Field Reporting, Fire Records, Fire Mobile, and Decision Support software from Tyler Technologies.
Prior to using New World, communication between public safety personnel in Ouachita Parish was limited to radio transmissions. Without a GIS-based CAD system, dispatchers and first responders relied solely on radio transmissions to determine where first responders were located. This caused difficulties in routing to calls for service and tied up radio channels during major incidences.
In addition to communication issues, none of the systems used by dispatchers, first responders, sworn officers and civilian staff were automated, which resulted in numerous handwritten reports. To keep track of and access these reports, first responders were required to carry binders with them at all times.
Public safety officials and end users wanted a system that could offer the following:
In 2012, officials with Ouachita Parish 911 and its affiliated agencies purchased New World public safety software from Tyler Technologies.
Through implementing New World solutions, the 911 center, sheriff's office, police and fire agencies in Ouachita Parish now experience the following benefits:
"With this system, communication between agencies is flawless," Corporal Chris Florey, Monroe Police Dept., said. "New World helps increase self sufficiency and provides us with the information we need for faster, safer response."
With robust communication, information sharing, and mapping capabilities in New World, dispatchers and first responders have the tools they need to provide the residents of Ouachita Parish with quality public safety services.
Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated solutions designed to help public safety personnel save lives and improve efficiencies.
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New World Public Safety software from Tyler Technologies offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency.
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