Just outside of Houston, Texas, near the border of Louisiana, sit the three communities of Port Neches, Nederland and Groves. Each with a population less than 20,000, the neighboring cities pool resources to provide basic services to residents in the most cost-effective way.
The most obvious example of this intercity cooperation can be found in the police dispatch center. While physically located in Nederland, three operators dispatch officers from each of the cities.
With a central dispatch center, the need to find ways to merge data collected from calls became obvious, according to Port Neches Police Chief Paul Lemoine.
"Since we work through the same dispatch center as Nederland PD and Groves PD we wanted a software program that was efficient and had seamless integration," he said.
By implementing a common software in each of the communities, Lemoine aimed to optimize operations by:
Following Nederland Police Department, Port Neches put Incode Public Safety to work for the community.
Incode Public Safety blends innovation with familiar Windows-based functionality. It is designed to be easy to use so agencies can work safer and faster, while better meeting the needs of citizens.
Once the Incode Public Safety software was implemented in 2010, jurisdictional barriers that once kept data siloed within departments fell, and information began to flow — not just between Port Neches, Nederland, and Groves but also between law enforcement and the courts.
"After Harvey it was necessary to access vehicle mileage and active unit records to report to FEMA for reimbursement," Lemoine said. "I did that after Hurricanes Rita and Ike and this was a lot easier this time around (using Incode Public Safety), and I had to spend very little time locating the information I needed."
Sworn officers, command staff, and civilian employees continue to work to make the community safer through proactive policing. To do this, they rely on their public safety software to help them gather intelligence, streamline processes, and increase efficiency.
Built upon Tyler's robust technology platform, Incode Public Safety solutions provide everything needed to handle day-to-day operations — and deliver the scalability to grow with a community.
Tyler Technologies has drawn from more than 30 years of experience serving the public sector to develop and support Incode Public Safety software solutions to meet the unique needs of each agency.
It is designed to deliver a diverse range of features to help law enforcement work safer and faster, including:
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Public Safety software from Tyler Technologies offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency.
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