Snohomish County is the third-most populous county in the state of Washington. It is located just north of the Seattle-Tacoma-Bellevue statistical area and home to more than 770,000 residents.
The county's two public safety answering points (PSAPs), SNOCOM (Southwest Snohomish County Communications Agency) and SNOPAC (Snohomish County Police Staff and Auxillary Services Center), are responsible for dispatching emergency services across multi-jurisdictional lines to serve the public.To do this, SNOCOM and SNOPAC, along with their 53 affiliated agencies, and three jails, use New World™ public safety software from Tyler Technologies.
Prior to using New World software, SNOCOM and SNOPAC and the disparate agencies they provide dispatching services to, were in need of a public safety software system capable of the collaboration necessary for integration, data sharing and reporting.
Without a public safety system capable of meeting these needs, SNOCOM and SNOPAC experienced the following:
To combat the issues with functionality, data sharing, integration and communication, officials with SNOCOM and SNOPAC wanted a state-of-the-art and flexible computer-aided dispatch (CAD) system with the capacity to integrate records and jail information, and share data across the county. The system also needed to be tightly integrated between police and fire users to bolster data sharing throughout the county.
By consolidating resources and working together, SNOCOM and SNOPAC purchased New World public safety software from Tyler Technologies to replace its proprietary system.
SNOCOM and SNOPAC purchased New World's CAD, Records, Mobile, Field Reporting, Corrections, and Fire solutions with the goal of providing the county's public safety agencies and communication centers with the high-tech functionality that it lacked.
Tyler provided ongoing training on the New World public safety software to ensure everyone from decision makers to end users were proficient with the new system.
Fifty-three police/sheriff, fire/ems agencies, two PSAPs (SNOCOM and SNOPAC) and three jails went live with the New World public safety software in October 2015. They are now able to communicate across jurisdictional lines, share data and provide faster response times to the public.
By using New World public safety software, SNOCOM and SNOPAC experience:
Collaboration requires a common spirit of working together with the goal of serving the greater good. Technology that helps maximize services to communities helps agencies achieve this goal.
Industry-leading New World public safety software from Tyler has a proven track record of providing agencies across the country with fully-integrated software designed to help save lives, time and money.
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New World public safety software from Tyler offers fully-integrated and multi-jurisdictional solutions for law enforcement, fire and EMS agencies. Highly configurable, this system is designed to meet the unique needs of any agency.
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