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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


In Case You Missed It

Take a look back at this article to find out how the Kankakee County Sheriff's Office in Illinois, was able to use information sharing and data integration to bring a burglary ring to justice.


Burglary Ring Busted by Law Enforcement

When cutbacks in 2015 resulted in a reduction of officers on patrol throughout Kankakee County, the county experienced a rash of burglaries.

For three weeks, burglars ransacked homes in search of guns, jewelry, electronics, cash and anything else of value.

"It got to the point where you were either a victim of the burglaries, neighbors with someone who had been a victim or afraid of becoming a victim," according to Becky Powell, Investigation's Officer Manager for the Kankakee County Sheriff's Office.


The First Half of 2017

From fugitives on the run to massive pileups, the stories from The Call show the type of dynamic situations dispatchers, first responders, sworn officers, and civilian employees handle on a daily basis and the role that technology plays while they make communities safer together.

In looking back at the first half of 2017, the following posts and videos to The Call highlight the work of public safety personnel throughout the country:

Have a story you would like to share with The Call? Let us know!


Tattoo Helps Law Enforcement Identify Fugitive

In less than three days, a convicted murderer who escaped from a Kankakee County jail was back behind bars.

Kamron Taylor was an inmate at the Jerome Combs Detention Center in Kankakee. He was convicted of murder and was awaiting sentencing for that crime when he escaped from jail.

To escape, Taylor choked and beat a corrections officer, then donned the man’s clothing and walked out of the detention center. He stole the officer’s vehicle and made his way to Chicago.

While Taylor was on the lam, dozens of tips came in to the Kankakee County Sheriff’s Office. Becky Powell, Investigation’s Office Manager for the Kankakee County Sheriff’s Office, entered each tip into the records system used by the sheriff’s office. This data entry helped to build a robust file on Taylor so that no piece of evidence or minor detail was overlooked.

Having been in the county’s corrections facility already, Taylor’s record was already detailed, which is what ultimately helped identify him when he was captured by Chicago police.

When Chicago police apprehended Taylor, he repeatedly gave a fake name to Chicago authorities to avoid going back to jail. However, Chicago police contacted the Kankakee County Sheriff’s Office as they were confident that the man they had in custody fit the description of Kankakee’s escaped convict.

A positive identification was made when Taylor’s neck tattoo of the name Gertrude was found in the records and corrections system used by the Kankakee County Sheriff’s Office. Fingerprints taken by Chicago police further proved Taylor’s true identity.

“As soon as the Chicago police reached out to us, we were able to provide them with the identifying information that they needed to get Kamron Taylor back into Kankakee’s custody,” Powell said.

Taylor was sentenced to 107 years in prison for murder and has since been named as a suspect in at least one other unsolved murder case.


Unique Tattoo Helps Law Enforcement Identify Body

When a body was found in the Kankakee River in the spring of 2016, public safety professionals worked quickly to identify the remains.

What was known about the body at the time of discovery was that it was a badly decomposed black male who had likely been in the water for up to 10 days. Fingerprint detection was impossible due to the decomposition, which meant public safety officials had to look elsewhere for information.

Using the approximate height, weight, age and race of the body, authorities searched through a national missing person's database in an attempt to identify the man, but found no matching results. National databases such as Forensic Filer and TLOxp Transunion are costly and can take months to generate leads.

However, a break in the case came when the county coroner discovered a rose tattoo on the body. This tattoo, which was located on the neck, was enough of a distinguishing characteristic that the Kankakee County Sheriff's Office would have it in their records and corrections system if the man had ever been in custody.

Trent Bukowski, IT Director for the Kankakee County Sheriff's Office, searched through his public safety software database to see if any records of previous inmates had a neck tattoo matching the description. Bukowski had a match within minutes.

Identifying Bodies Using Software

Using the scars, marks and tattoos module inside the corrections system, Bukowski generated a list of 68 current and former inmates who had neck tattoos. Based on the location of the tattoo on the unidentified man's body, the list of possible matches was brought down to eight. By examining the photos of these eight individuals with neck tattoos, investigators were able to match the unidentified man's tattoo to his booking photo found in the corrections system.

With the identity of the body known, the man's family was contacted and officials were able to close the case. Drowning was the official cause of death for the man found in the river, and drugs were also found in his system.


Looking Back at The Call

From devastating fires to terrorist attacks to fugitives on the run, the content from The Call shows the dedication of public safety personnel throughout the United States.

These stories feature public safety officials from Snohomish County, Washington, Kankakee County, Illinois, and Greenbelt, Maryland. While each location is vastly different from the next, the common thread of serving the public is what is highlighted in each piece.

We are looking forward to sharing more public safety content in 2017!


Corrections Officers Reduce Inmate Fighting in County Jail

Eliminating fighting in a correctional facility is nearly impossible, but there are ways it can be reduced.

The Jerome Combs Detention Facility in Kankakee, Illinois is no stranger to inmate fights. However, corrections officers working at this facility utilize their corrections software to help reduce the number of fights on the grounds.

According to corrections officer Justin LeSage, this software helps to make sure that certain inmates are never housed together.

"We get inmates in here who are purposely looking to start a fight with other inmates," LeSage said. "It can be retribution or retaliation or at random. But with our corrections software, we are able to make sure that inmates with known associates or affiliations are not given the opportunity to get into trouble with another inmate."

LeSage said he faced one incident where an inmate in the Jerome Combs Detention Facility was awaiting sentencing for the murder of a woman.

The murdered woman's boyfriend committed a crime and declined to post bond so that he could enter the jail to kill his girlfriend's killer. Once brought to the detention facility, the man wanted to be housed in the same area as his girlfriend's killer.

What the man didn't know was that the corrections software classification and records keeping system prevented that from happening because his known associates were already listed.

"If we didn't have this software and inmates were housed together when they shouldn't be, who knows what could happen," LeSage said.

With this information, jail managers and corrections officers are able to manage jail populations, track inmates and prevent incidences from occurring.

Identifying Bodies with New World Software

Watch Sheriff Michael Downey discuss how the Kankakee County Sheriff's Office used software to identify a body.


Police Keep Community Safe Using Mission-Critical Data

When a 9-1-1 hang up call comes into a dispatch center, call takers immediately call back to determine whether help is needed or not. But when dispatchers call back and don't get an answer, they know there could be a problem.

When dispatch personnel with the Greenbelt Police Department received a 9-1-1 hang up call in early 2016, they immediately called back and were connected to a fax machine.

Dispatch searched the number in their computer aided dispatch (CAD) system and was able to come up with an address associated with the number so that an officer could head out to the location. The first officer routed to the location quickly investigated the situation and individual on the scene.

According to CAD Manager Mike Dewey of the Greenbelt Police Department, that officer on the scene immediately identified that the individual at the apartment was possibly undergoing some kind of mental health issue or under the influence of drugs.

While on the scene, the officer accessed premise history through his mobile data terminal in his patrol car and was able to see that a known Phencyclidine (PCP) user lived on the premises.

"PCP is a hallucinogenic drug that has a tendency to cause violent outbursts," Dewey said. "PCP can be an extremely dangerous addition to any call for service, and in this scenario, the lone officer was able to back out of the environment and call for sufficient additional resources."

According to Dewey, without the data sharing between the records and mobile solutions in the police department's public safety software to provide instant prior history information, this situation could have been dangerous for the officer and the individual who made the 9-1-1 call.

Instead, additional units responded to help the officer, which ensured there was no injury to the officers or the individual under the influence of drugs.

"Without enough officers to effectively handle the scene, you risk injury to everyone involved," Dewey said. "Our software helps us prevent these situations from happening."


Burglary Ring Busted by Law Enforcement

When cutbacks in 2015 resulted in a reduction of officers on patrol throughout Kankakee County, the county experienced a rash of burglaries.

For three weeks, burglars ransacked homes in search of guns, jewelry, electronics, cash and anything else of value.

"It got to the point where you were either a victim of the burglaries, neighbors with someone who had been a victim or afraid of becoming a victim," according to Becky Powell, Investigation's Officer Manager for the Kankakee County Sheriff's Office.

The burglaries took place in Kankakee's neighboring counties as well, and all information from those incidences were entered into Kankakee's records system.

This collection of shared data along with tips that were called in helped generate documents in the records system so that law enforcement officials and other individuals involved in solving the case had instant, accessible information.

"The criminals involved in the burglaries knew that we had a reduction in force," Trent Bukowski, IT Director for the Kankakee County Sheriff's Office said. "They took advantage of the lighter patrol that was going on throughout the county."

A break in the case came when the burglars were caught on a security camera stealing from a Walmart store in Kankakee. The surveillance footage provided a description of the offenders and the two vehicles they were driving.

What was especially notable about this footage was that one of the burglars was seen wearing a Chicago Bulls t-shirt in the video. This helped investigators tie the individual to a residential burglary that took place later in which that same shirt was found at the scene.

These descriptions were entered into Kankakee's records system and alerts were put out so that all officers in the county and surrounding areas knew what the suspects looked like and what cars they were driving.

Once officers were aware of this vital intelligence, they arrested the individuals as they left the scene of a burglary. The individuals were caught with items stolen from houses and items with tags on them from Walmart, which were purchased with stolen credit cards.

With the information sharing and data integration capabilities of the Kankakee County Sheriff's Office's computer aided dispatch, records, mobile, field reporting and corrections public safety software solutions, these criminals were able to be brought to justice.