When it comes to the world of public safety, dispatchers and first responders are always ready to provide help when it’s needed most.
Take a look back at the work of public safety officials throughout the country by exploring these stories on The Call:
Reducing Gang Activity Using Predictive Policing
Lightning Strike Causes Six-Alarm Fire in Rural Oregon
Saving Time with Fire Response Plans in CAD
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This article is part four in a four-part series on fire responses and the roles of firefighters in the US
Part 1 | Part 2 | Part 3 | Part 4
In the world of emergency responses, sometimes radio communication is not enough.
When fire crews in Connelly, NY responded to a house fire where an individual was trapped inside, they experienced what it's like responding to an emergency and wishing for another way to communicate with their units and responding mutual aid companies.
In this particular situation, a neighbor reported the house fire after he was roused from his sleep due to the front windows of his neighbor's home blowing out as a result of the fire's heat. This individual also reported that the man's vehicle was parked in the driveway, which indicated that he was possibly still inside the home as the fire was burning.
"For fire crews, we're always going to work to make sure citizens are kept safe from the dangers of fires and other emergencies," Ulster County's assistant fire chief Robert Rausch who responded to that fire said. "When we responded to this call, which happened in the middle of the night, we knew that the element of danger was increased due to the information that the caller told dispatch, as he was rather certain that an individual was still inside the home."
When fire crews arrived on scene, the front entrance to the home was engulfed in flames. According to Rausch, crews began attacking the fire immediately to control the flame and gain access to the home to begin searching for the resident. Mutual aid was called in to dispatch by the fire chief on the scene requesting more equipment and personnel.
The large response to this house fire required more on-the-scene coordination than a typical fire emergency. To facilitate this coordination, the fire department set up incident command on scene, allowing for better communication regarding all aspects of the response.
Incident command helps manage responders, units, and resources along with planning to manage the effectiveness of what is available for conducting scene operations. It helps response personnel to know who oversees a particular scene.
With this house fire, incident command facilitated multiple crews designated to search and rescue along with those fighting the fire.
"Even with incident command in place, we relied on radio communication to speak with everyone involved in the response," Rausch said. "This was the only way we were able to tell where everyone was located and learn the whereabouts of incoming units."
While crews worked on ventilating the home, and performing search and rescue to locate the individual inside the structure, incident command helped ensure all crew members had as much information as possible to stay safe on the scene.
"Information is vital in any emergency response," Rausch said. "Accessing that vital information is key to keeping first responders and citizens as safe as possible."
Read more: How Firefighters Reduce Risk and Increase Preparedness Using Technology
This article is part three in a four-part series on fire responses and the roles of firefighters in the US.
Part 1 | Part 2 | Part 3 | Part 4
When fire crews respond to an unknown structure fire, they must prepare for the worst.
Unknown structure fires by their very nature present a level of danger for fire crews and the individuals involved in the emergency. While dispatchers gather as much information about the emergency as possible, what they know about the situation depends heavily on their computer aided dispatch (CAD) system's capabilities.
When a dispatcher can access premise history information regarding an address, which can include details of previous incidents at the address and potential hazards onsite, first responders use that data to stay safer on the scene. However, providing these details to fire crews is only possible when dispatchers have a CAD system with those capabilities.
According to former firefighter Dan Stringer who worked for a fire department in Michigan, there was one unknown structure fire that he responded to where access to extra information could have meant the difference between life and death.
The incident Stringer recalled involved a fire happening on a wooded property set back more than a quarter of a mile down a dirt driveway, which had significant ice accumulation due to a winter storm.
"When fire crews respond to an emergency and are unsure of the location, there is always the potential that the apparatus they're using won't make it to the scene due to impassable conditions," Stringer said. "A ladder truck is not going to make it across a one-lane, rural bridge, which can present a problem for responders getting to the scene. Thankfully, in this situation, we were able to get one truck on the scene and pump water to the scene from a fire engine parked at a hydrant location."
The scene in question involved a barn, which was completely engulfed in flames. When fire crews began attacking the fire from inside the structure, they discovered construction equipment and numerous drums of oil, some of which were beginning to boil.
"There was a significant explosion risk that we didn't even know about until we were inside the structure," Stringer said. "If those oil drums had exploded, that fire would have been catastrophic for the crews."
Although the barn was a total loss due to damage, fire crews extinguished the flames and no one was injured.
"Technology has made it possible for fire crews to know so much more when they respond to any emergency, but it's not available in all fire departments," Stringer said. "Instant, real-time information is vital to staying safe on the scene of an emergency."
This article is part two in a four-part series on fire responses and the roles of firefighters in the US
Part 1 | Part 2 | Part 3 |
In many fire departments throughout the United States, when a fire emergency is reported and crews are dispatched, it’s common for crews to have very little information about the incident to which they are responding.
According to Brock Race, a 27-year veteran volunteer firefighter in Dover, NY, there have been numerous times in his career when additional information about a fire emergency could have helped save lives and reduced structure damage. However, one experience stands out the most and it involved responding to a smoke investigation call.
“The thing you have to remember with fighting fires is that crews are always going to strive to save lives and minimize damage,” Race said. “That was true when the first fire station was ever created and it’s true today. The good thing about today, though, is that we have more technology on hand to take some of the unknown out of a situation. There have definitely been times in my career when the unknown has been incredibly dangerous.”
With no access to a computer aided dispatch (CAD) system or other public safety software, fire crews relied solely on radio transmissions with dispatch, who were able to provide the address and what little information they had about the scene.
“When we got to the scene around 7 a.m. that particular morning, we saw that it was a tire recycling facility,” Race said. “While responding, we had no idea of the size of the building we were responding to or the hazards it contained.”
Race said the crew quickly realized that the smoke investigation call was really a raging fire in a building full of hazards.
“At one point during the response, I was operating directly over a storage room full of acetylene, which is a highly flammable and explosive gas,” Race said. “Luckily, we cleared out of that area after discovering we were over a massive fuel load, but that is the type of information crews are lucky to have in advance when possible. That information can help save a life.”
Within minutes the entirety of the tire plant was in flames. Mutual aid from 46 fire departments was called in from neighboring counties. Crews were cleared from the call seven days later.
While catastrophic large fires can happen in any community and in any situation, fire crews are more equipped to handle these situations when they have technological tools that provide them with more information.
According to Race, when fire crews have access to mobile data terminals (MDTs) in their rescue vehicles, this provides them with the same information dispatchers see with their CAD systems. This information contains premise history data, lists of known onsite hazards, building contact information, map views of the location, and other necessary details that can help crews understand and assess risk. Knowing these details helps crews plan and decide upon the best course of action for tackling a fire to keep fire crews and civilians safe while reducing structural damage.
“Throughout my career as a firefighter, I will always remember the fire at the tire plant,” Race said. “A situation like that would be much different now with the technology we can access.”
This article is part one in a four-part series on fire responses and the roles of firefighters in the US
Part 1 | Part 2 | Part 3 | Part 4
In the United States, a fire emergency is reported on average every 23 seconds.
According to the National Fire Protection Association (NFPA), that statistic encompasses everything from structure, home, outdoor, unclassified, and vehicle fires.
To understand the scope of fire emergencies in the US, it's important to understand the anatomy of a fire department.
According to the NFPA, there are 58,750 fire stations in the US, which consist of the following:
In addition to fighting fires, many of these fire departments also offer specialized services including vehicle extrication, public education, specialized rescue, fire investigation, advanced life support, hazardous material removal, in-house training, and intervention programs.
When a fire emergency is reported to 911, career and volunteer firefighters are alerted by dispatch and quickly respond to the incident. While career and volunteer firefighters are equally responsible for responding to fire, medical, traffic, and other emergencies throughout the country, in some cases volunteers adhere to a different set of guidelines or qualifications.
This difference in guidelines could mean these individuals can only respond with senior-level or career firefighters, however, they are instrumental in a fire response.
To find out more about the role of firefighters in the US, subscribe to The Call and follow our series on fire responses and firefighters over the coming weeks.
In August of 2013, severe thunderstorms moved over Marion County, Oregon, resulting in a series of lightning-caused fires.
According to Marion Area Multi-Agency Emergency Telecommunications Center (METCOM) communications specialist Loren Hall, these types of fires are rare, but on that day, several occurred in multiple areas of the county.
At 4:47 p.m., a call came in about a house fire within a gated community.
At that time, first responders were already on the scene of a motor vehicle accident and another house fire, which would preclude these individuals from responding to the large house fire. Acknowledging that this would delay the time it took for fire personnel to reach the house fire, the Marion County fire chief escalated the fire to a third alarm.
Categorizing fires with alarms indicates the level of response needed by local authorities. Each alarm elevation indicates the level of severity and how difficult the fire may be to contain.
By the time the first unit arrived on the scene at 5:03 p.m., flames were blazing from the attic roof. Less than half an hour later, a ceiling collapsed, engulfing the interior fire crew in the attic fire and causing a firefighter outside the structure to call MAYDAY over the radio.
As the fire continued burning, it escalated to a sixth alarm.
In total, 44 apparatus, including 18 engines, 15 water tenders, two wildland engines, six ambulances, two support trucks, and 125 firefighters were dispatched to the scene.
To handle the significant response to this fire emergency, an additional dispatcher and a command-level fire officer were brought in and roles were reassigned. This helped better equip the primary and secondary dispatcher to coordinate resources and dispatch additional alarms.
In addition, the command officer coordinated a regional-level response preventing other areas served by METCOM from going uncovered.
Furthermore, the computer aided dispatch (CAD) software system used by METCOM allowed for individuals involved with the fire to see what was happening globally and maintain a high level of situational awareness throughout the emergency.
“On a day when we have multiple emergencies occurring that require a large response, having the ability to work with our CAD system and provide dependable coverage over the entirety of the community that we serve is just incredible,” Hall said.
In a fire emergency, every second is crucial. That's why dispatchers must work quickly to send the appropriate response to the scene.
When a summer lightning storm caused multiple fires in an Oregon community, dispatchers with the Marion Area Multi Agency Emergency Telecommunications Center (METCOM) were tasked with providing effective coverage to their citizens.
To do this, dispatchers relied heavily on built-in fire response plan capabilities in METCOM's computer aided dispatch (CAD) system. These plans dictate what units and capabilities are needed for a specific call and help get a response moving as quickly as possible. Because fire emergencies can escalate quickly, these plans also take alarm levels assigned to fires into consideration.
When dispatchers escalate a fire emergency to a higher alarm, which indicates the severity of the fire emergency, they know exactly what type of response will be sent to the scene with pre-determined responses built in to CAD.
According to METCOM director Gina Audritsh, dispatch centers throughout the United States use the term level and alarm synonymously when discussing fire emergencies.
"It's important that dispatchers can assign alarms in CAD to fire emergencies and get the right response to the scene as quickly as possible," Audritsh said. "Without these capabilities, sending the best response takes longer."
According to Audritsh, there was a time before METCOM upgraded its CAD system when dispatchers relied on paper maps and manual processes when sending a response.
"At METCOM, we've come a long way," Audritsh said. "We've grown to dispatch for 29 agencies. To do this effectively, we needed a CAD system capable of getting our first responders on the scene as quickly and safely as possible. We have that capability now and our responses have improved so much that our fire departments have experienced improved scores with their insurance rating as a result."
When a fire broke out at an Oregon high school, dispatchers relied on response plan capabilities built into their CAD system to get help on the scene as quickly as possible. Take a look back at this article to find out how response plans help dispatchers send the best response possible.
When a fire tore through an Oregon high school, fire crews worked diligently to prevent injuries to students and staff.
The fire started in early May of 2012, which was just six months after the Marion Area Multi-Agency Emergency Telecommunications Center (METCOM) went live on its computer aided dispatch (CAD) software.
This meant that all those working at METCOM were using new technology that had changed their workflow significantly. However, this structure fire provided METCOM with the opportunity to test the new system and its fire response plan capabilities.
According to METCOM's director Gina Audritsh, when structure fires are reported, dispatchers must task the CAD system with producing an in-depth response. For instance, when a large structure fire is reported, response plans and preplans created by METCOM CAD managers and administrators for specific scenarios are drawn upon for a response.
In the case of the high school fire, as soon as the dispatcher entered the type of call into the CAD system, it knew the appropriate fire district to pull the response from along with which apparatus to send. In this case, three engines and a ladder truck were required for the first alarm.
"As soon as fire crews left the station, we had reports coming in that smoke could be seen coming from the building," Audritsh said. "That bumped the fire up another alarm immediately."
As the fire continued and escalated to a four-alarm response, the dispatcher used the CAD system to look at neighboring jurisdictions to pull more fire crews and apparatus to the school.
"What's great about our CAD system is that it already knows what ladder truck is the closest, which units are available and what stations can respond to any incident," Audritsh said. "This system can go deep within itself to pull more and more resources out so that any emergency gets the proper response. This prevents us from having to get on the phone and call other agencies and departments when an emergency is taking place."
While the school was damaged by the fire, there were no reported injuries and students returned to the building within a week.
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