Next Generation 911 (NG 9-1-1) is a hot topic for public safety agencies across the United States.
This initiative, which was set forth by the National Emergency Number Association (NENA), is aimed at updating 9-1-1 services to accommodate a growing wireless society. It consists of numerous stages, all of which should be completed by 2020.
Until that time, public safety answering points (PSAPs) across the country will be preparing to adhere to guidelines set forth by NENA so they will have the ability to handle modern, mixed media messages from the public.
Text-to-911 is one of the first steps many PSAPs are undertaking along the NG 9-1-1 journey. As TTY (text telephone) services are phased out, the deaf and hearing impaired community will need a way to communicate with emergency services. Text-to-911 will replace TTY services, so it is imperative all PSAPs throughout the country are able to receive, handle and respond to these messages.
As of late 2016, less than 15 percent of PSAPs in the U.S. have the ability to accept text messages.
However, many PSAPs throughout the country are readying themselves for NG 9-1-1 and its various phases so they are prepared when all guidelines are established.
Once all guidelines are in place, PSAPs will have the direction to receive voice, text and data sent over IP networks from various communication devices.
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