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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Improving Officer Safety in the Field
Improving Officer Safety in the Field

Officer safety is a vital element in an emergency response.

When dispatchers use a computer aided dispatch system with mobile capabilities, this functionality helps keep first responders safer.

The Douglas County Sheriff's Office in Colorado has this functionality, which means they're able to send alerts to mobile data terminals (MDTs) in first responders' vehicles.

Mobile functionality helps first responders see all calls for service, employ self-dispatching tactics and update the status of the call. It also sends alerts, which helps first responders be aware of premise history information and prior interactions with subjects or previous location history.

This information sharing helps dispatchers and first responders stay better connected, which bolsters officer safety as they have more information at their fingertips.

"With this additional information, our dispatchers give first responders the information they need to respond safely and effectively to those in need," Capt. Brad Heyden of the Douglas County Sheriff's Office said.

For instance, imagine a first responder heading out to a call for service regarding a domestic violence situation. If that first responder receives an alert from CAD regarding prior incident at the address of the call for service, he or she is better equipped with vital information. From there, the first responder could call for back up or make other decisions to keep all parties as safe as possible.

This capability is especially helpful for fire and EMS responders who may need to wait until law enforcement arrives on the scene. This is beneficial in situations where a call for service involves an individual being aggressive or in possession of a firearm.

"With this additional information, our dispatchers give first responders the information they need to know, which ultimately keeps officers and our communities safer," Heyden said.



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