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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Catching Up with The Call
Catching Up with The Call

When a massive winter storm dumped almost a foot of snow on York County, PA, dispatchers and first responders worked diligently to provide emergency services to residents of the county. Take a look back at this article and read how call takers and dispatchers working for the York County Dept. of Emergency Services used their computer aided dispatch software to prioritize calls and handle the heavy call volume.


Dispatchers Prioritize Responses in Winter Storm

In March of 2017, just as spring was on the horizon, winter storm Stella dumped more than a foot of snow in parts of Pennsylvania.

The National Oceanic and Atmospheric Administration (NOAA) categorized the storm as a level three on the Northeast Snowfall Impact Scale (NESIS). This score is comprised of the area affected by the snowstorm, the amount of snowfall, and the number of people living in the path of the storm.

However, for the more than 430,000 people living in the county, storm names and categories don't matter that much when roads are impassable, power is out, and motorists are stranded.



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