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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Catching Up with The Call
Catching Up with The Call

When a fire broke out at an Oregon high school, dispatchers relied on response plan capabilities built into their CAD system to get help on the scene as quickly as possible. Take a look back at this article to find out how response plans help dispatchers send the best response possible.


Dispatch Sends Quick Response to School Fire

When a fire tore through an Oregon high school, fire crews worked diligently to prevent injuries to students and staff.

The fire started in early May of 2012, which was just six months after the Marion Area Multi-Agency Emergency Telecommunications Center (METCOM) went live on its computer aided dispatch (CAD) software.

This meant that all those working at METCOM were using new technology that had changed their workflow significantly. However, this structure fire provided METCOM with the opportunity to test the new system and its fire response plan capabilities.



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