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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Dispatchers Use Cell Phone Coordinates to Get First Responders En Route Faster

Dispatchers at SNOCOM (Southwest Snohomish County Communications Agency) know that when it comes to emergency calls, time is of the essence. A call that came in early 2016 highlights this fact.

According to SNOCOM Operations Manager Andie Hanson, that early 2016 call was in regards to a man who was unresponsive. To provide help for this urgent situation, the dispatcher was able to use latitude and longitude coordinates generated from the cell phone the caller was using to get first responders on the road.

While these coordinates did not give the street address, it helped ensure a speedy response for the unresponsive man. Once the exact address was given, units were able to be there within three minutes of when the call came in.

"In situations that escalate so quickly, it's imperative that we have the ability to reach the citizens of our county as quickly as possible," Hanson said.

While SNOCOM always had the ability to dispatch first responders to emergencies, this process is more efficient now with the use of their new computer aided dispatch (CAD) software. This software helps dispatchers to communicate with agencies throughout the county regardless of jurisdictional lines.

Hanson said this borderless communication helps reduce the impact of call transfers, increases collaboration, and makes information sharing both immediate and easy. In addition, the easy access to data helps officers in the field to stay safer, as dispatch is able to provide them with real-time information regarding any call they respond to.

In regards to the comatose man, Hanson said that if SNOCOM had been using their old CAD system, help would have arrived later, and those minutes could have added up to a different outcome.

"The real-time information that we have now and the dynamic unit recommendation features of our CAD software helps us to not only protect the public, but to protect officers as well," Hanson said.

Watch a video testimonial from SNOPAC's Rich McQuade


Photo courtesy of Everett Police Department