When a 9-1-1 hang up call comes into a dispatch center, call takers immediately call back to determine whether help is needed or not. But when dispatchers call back and don't get an answer, they know there could be a problem.
When dispatch personnel with the Greenbelt Police Department received a 9-1-1 hang up call in early 2016, they immediately called back and were connected to a fax machine.
Dispatch searched the number in their computer aided dispatch (CAD) system and was able to come up with an address associated with the number so that an officer could head out to the location. The first officer routed to the location quickly investigated the situation and individual on the scene.
According to CAD Manager Mike Dewey of the Greenbelt Police Department, that officer on the scene immediately identified that the individual at the apartment was possibly undergoing some kind of mental health issue or under the influence of drugs.
While on the scene, the officer accessed premise history through his mobile data terminal in his patrol car and was able to see that a known Phencyclidine (PCP) user lived on the premises.
"PCP is a hallucinogenic drug that has a tendency to cause violent outbursts," Dewey said. "PCP can be an extremely dangerous addition to any call for service, and in this scenario, the lone officer was able to back out of the environment and call for sufficient additional resources."
According to Dewey, without the data sharing between the records and mobile solutions in the police department's public safety software to provide instant prior history information, this situation could have been dangerous for the officer and the individual who made the 9-1-1 call.
Instead, additional units responded to help the officer, which ensured there was no injury to the officers or the individual under the influence of drugs.
"Without enough officers to effectively handle the scene, you risk injury to everyone involved," Dewey said. "Our software helps us prevent these situations from happening."
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