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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency

Dispatchers Coordinate Response to Massive Fire

In August of 2013, severe thunderstorms moved over Marion County, Oregon, resulting in a series of lightning-caused fires.

According to Marion Area Multi-Agency Emergency Telecommunications Center (METCOM) communications specialist Loren Hall, these types of fires are rare, but on that day, several occurred in multiple areas of the county.

At 4:47 p.m., a call came in about a house fire within a gated community.

At that time, first responders were already on the scene of a motor vehicle accident and another house fire, which would preclude these individuals from responding to the large house fire. Acknowledging that this would delay the time it took for fire personnel to reach the house fire, the Marion County fire chief escalated the fire to a third alarm.

Categorizing fires with alarms indicates the level of response needed by local authorities. Each alarm elevation indicates the level of severity and how difficult the fire may be to contain.

By the time the first unit arrived on the scene at 5:03 p.m., flames were blazing from the attic roof. Less than half an hour later, a ceiling collapsed, engulfing the interior fire crew in the attic fire and causing a firefighter outside the structure to call MAYDAY over the radio.

As the fire continued burning, it escalated to a sixth alarm.

In total, 44 apparatus, including 18 engines, 15 water tenders, two wildland engines, six ambulances, two support trucks, and 125 firefighters were dispatched to the scene.

To handle the significant response to this fire emergency, an additional dispatcher and a command-level fire officer were brought in and roles were reassigned. This helped better equip the primary and secondary dispatcher to coordinate resources and dispatch additional alarms.

In addition, the command officer coordinated a regional-level response preventing other areas served by METCOM from going uncovered.

Furthermore, the computer aided dispatch (CAD) software system used by METCOM allowed for individuals involved with the fire to see what was happening globally and maintain a high level of situational awareness throughout the emergency.

“On a day when we have multiple emergencies occurring that require a large response, having the ability to work with our CAD system and provide dependable coverage over the entirety of the community that we serve is just incredible,” Hall said.