The Call Blog

New World Public Safety The Call

The Call


True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency

Public Safety Software Used to Locate Missing, Injured Officer

Communication plays a vital role in public safety. When dispatchers are unable to communicate with a deputy on patrol, they know immediately that something is wrong.

According to Sergeant Jonathan Emery of the Greene County Sheriff's Office in Ohio, dispatchers with the county had an incident in late 2015 featuring a deputy who could not communicate.

These dispatchers were unsure of what had happened to him; all they knew was that he was not able to respond to their attempts at communicating with them. Because of this lack of communication, dispatchers needed to send help to the officer, but first they had to find his vehicle.

The fact that the deputy could not communicate using the radio on his shoulder or in the patrol vehicle was evidence enough that something was wrong. Luckily, the deputy was able to activate the emergency button feature of his Automatic Vehicle Location (AVL) functionality that was a part of his mobile computer aided dispatching (CAD) software.

This button pinpointed his location so that dispatchers at the Greene County 9-1-1 Center were able to send help immediately.

When this help arrived, they saw that the deputy had been involved in a collision and was injured. The deputy had no memory of how the collision occurred, but was grateful for the ability to communicate nonverbally.

Because the vehicle had gone off the road, it is possible that it would not have been seen easily by passing motorists. This could have made the situation even more dangerous as more time means the injured wait longer for help.

Without the AVL functionality in the deputy's CAD system, this situation could have ended in tragedy.