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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Catching Up with The Call

When a massive winter storm dumped almost a foot of snow on York County, PA, dispatchers and first responders worked diligently to provide emergency services to residents of the county. Take a look back at this article and read how call takers and dispatchers working for the York County Dept. of Emergency Services used their computer aided dispatch software to prioritize calls and handle the heavy call volume.


Dispatchers Prioritize Responses in Winter Storm

In March of 2017, just as spring was on the horizon, winter storm Stella dumped more than a foot of snow in parts of Pennsylvania.

The National Oceanic and Atmospheric Administration (NOAA) categorized the storm as a level three on the Northeast Snowfall Impact Scale (NESIS). This score is comprised of the area affected by the snowstorm, the amount of snowfall, and the number of people living in the path of the storm.

However, for the more than 430,000 people living in the county, storm names and categories don't matter that much when roads are impassable, power is out, and motorists are stranded.


Dispatchers Prioritize Responses in Winter Storm

In March of 2017, just as spring was on the horizon, winter storm Stella dumped more than a foot of snow in parts of Pennsylvania.

The National Oceanic and Atmospheric Administration (NOAA) categorized the storm as a level three on the Northeast Snowfall Impact Scale (NESIS). This score is comprised of the area affected by the snowstorm, the amount of snowfall, and the number of people living in the path of the storm.

However, for the more than 430,000 people living in the county, storm names and categories don't matter that much when roads are impassable, power is out, and motorists are stranded.

According to Melony Kearns, computer aided dispatch (CAD) administrator for the York County Dept. of Emergency Services (YCDES), the storm caused an increase in the call volume at the communication center.

"Anytime we get a major weather event, the call volume increases," Kearns said. "But our dispatchers and CAD system handle it well."

To accommodate this increased call volume, Kearns said filters were applied within the CAD system to prioritize weather-related calls. This provided dispatchers with the ability to designate storm calls from other emergencies, which helped streamline responses.

This flexibility in CAD helped dispatchers and first responders meet the needs of the community members impacted by the storm. Prioritizing storm calls also helped dispatchers handle other calls for service coming into the communication center thereby maintaining the level of service expected by the community.

Luckily, Stella dropped most of the snowfall in the middle of the day, which helped with visibility issues for motorists and responders.

"These big storms can cause a lot of problems," Kearns said. "Luckily we have the tools necessary to keep things running smoothly in the community."