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True stories from dispatchers, law enforcement, fire and EMS personnel who use New World public safety software to help them save lives, protect communities and increase efficiency


Police and Fire Officials Work Together to Capture Gunman

When a gunman was on the loose in the Kansas City metro area, law enforcement officials worked quickly to protect the community.

In the late summer of 2017, residents of an apartment complex called 9-1-1 to report gunshots being fired. Immediately, dispatchers sent first responders from the Independence Police Dept. and Independence Fire Dept. to assist those in need.

The dispatcher handling the call for service worked quickly to include all details in the computer aided dispatch (CAD) narrative, which allowed first responders to have instant, real-time updates on their mobile device terminals (MDTs).

"In a situation like this, information is vital," Independence FD's Battalion Chief Cindy Culp said. "Being able to share information back and forth with the police department from dispatch is helpful so that we can all work together on incidences that are criminal, medical or otherwise require a response from fire and police."

In this case, shots were fired at around 11 a.m. in the apartment complex. Witnesses who called 9-1-1 reported an individual saying she had been shot and that an individual was seen fleeing from the scene. Passersby attempted to run after the suspect, who then fired shots again and fled from the scene.

"Anytime you have a suspected shooter flee from a scene, it creates a potentially dangerous situation for everyone in the community," Culp said.

To protect the community, schools in the area were locked down and citizens were urged to stay indoors.

The suspect was captured quickly thereafter and arrested by authorities.

"This shooting highlighted one of the many incidences where the police and fire departments work together," Independence PD records administrator Joanna Whitt said. "We're lucky we had the ability to share information back and forth, so that all first responders were equipped with information that they needed as it pertained to their roles in the field."


Using Data to Stay Safe on the Scene

In a community with abandoned or otherwise dangerous buildings, prior knowledge about a location can mean the difference between life and death for fire crews.

According to Cindy Culp, battalion chief with the Independence Fire Dept. in Missouri, access to first-hand knowledge about structures helps fire fighters stay safer when responding to emergencies throughout the city.

Independence is located in the Kansas City metro area. Like many communities near large cities, there are areas with blighted structures and other buildings in disrepair. When fire crews are dispatched to these areas for a fire or other emergency, it's important for them to know what potential danger can be found on the scene.

"As soon as fire crews have boots on the ground, they're working toward keeping everyone safe on the scene, from the civilians involved to the crews themselves," Culp said. "But they also want to prevent or reduce any damage, especially during a fire call."

Watch: Fighting Crime in Independence, Missouri


To ensure fire crews have all of the information they need while on the scene of a fire or other emergency, fire crews access data on the mobile data terminals (MDTs) located in their rescue vehicles.

This data comes directly from computer aided dispatch (CAD), and provides crews with information about the location including prior history, onsite known hazards or chemicals, hydrant locations, and anything else pertinent to staying safe.

"Anytime fire crews are in a building that has the potential to collapse due to damage from disrepair or fire, it's important that they know this before entering the structure," Culp said. "We're able to provide our fire crews with this information, so they know what they might encounter in a given situation."